CTU Marine Sharpshooter - Common technical problems.
August 20, 2004.


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**Problem: When I try to play the game, I get a message stating
"Cannot set D3D emulation mode".

**Solution: This is a video problem that may be the result of a
driver incompatibility between your video card and DirectX.
To update the video driver, typically you want to contact your
computer manufacturer (see a common list with links below) to
find out if they have customized the video drivers (also see
below for a list of video card manufacturer’s web sites and
links) for your system. You can also check for updated drivers
at your video card manufacturers’ website.

Upgrading Direct X:
Once you update your drivers you will want to run the DirectX
install again. You can download and install the latest version
of DirectX from Microsoft at: http://www.microsoft.com/directx.
Make sure you select the link on that page for the DirectX that
applies to your operating system. Many times game crashes are
corrected by updating to the latest version of DirectX. You can
update to the latest version by visiting Microsoft at the
address above.

IMPORTANT: after updating your video card drivers, please
uninstall your program by using the Add/Remove Programs function
in your Control Panel, restart your computer and reinstall the
program.

DISCLAIMER: Updating drivers is considered computer maintenance
and is something we do not support. We assume no responsibility
for the effects that changing the driver for your video card /
video chipset may have on your system.


Computer Manufacturers Websites:
Below you will find links to the most common computer
manufacturers.

Acer America (Aspire)
http://www.acersupport.com/

Compaq (Presario, Deskpro)
http://www.hp.com

Dell (Dimension)
http://www.dell.com

eMachines
http://www.emachines.com

Gateway (Performance, Select, Essential)
http://www.gateway.com

Hewlett Packard (Pavilion)
http://www.hp.com

IBM (Aptivia)
http://www.ibm.com

Micron (Millennia)
http://www.micronpc.com

Sony (Vaio)
http://www.sony.com


Chipset & Video Card Manufacturers (common product lines):

Nvidia (TNT, TNT2, GeForce, GeForce2, GeForce3, GeForce4)
http://www.nvidia.com/

3dfx (Voodoo Banshee, Voodoo Graphics, Voodoo2, Voodoo3,
Voodoo4 , Voodoo5 (Out of business)
http://www.3dfx.com/
http://www.voodoofiles.com/ 
(non-supported 3rd party drivers)

ATI (Rage II/Pro family, Rage Fury, Rage 128, Radeon)
http://www.ati.com

Matrox (G200, G400, G450)
http://www.matrox.com/

Intel (i810 integrated graphics chipset, i740 chipset)
http://www.intel.com

SIS (620, 630 integrated chipsets)
http://www.sis.com/

Creative Labs (Sound Blaster Family & Video Blaster family)
http://www.creative.com/

S3/Diamond Multimedia - now SonicBlue (Savage Chipsets, Viper,
Stealth & Speedstar Cards)
http://www.s3graphics.com

Turtle Beach Sound Cards
http://www.voyetra-turtle-beach.com/

Aureal acquired by Creative (Vortex sound chipset)
http://www.vortexofsound.com/

Trident Microsystems
http://www.tridentmicro.com


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**Problem: The game runs fine but I am experiencing distorted
graphics and/or the game freezes up.

**Solution: Interestingly enough distorted or missing graphics,
freezes, crashes, and any "3D" error messages are most often
caused by outdated video card drivers.  Manufacturers update
their video card drivers every few months. Even if you purchased
a new computer today, it could have been sitting in inventory for
a few months. It is very possible that your video card drivers
are out of date. Follow the links above to update your video
driver. You should also make sure you are running the most
current version of DirectX.


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**Problem: I am unable to use the mouse wheel to zoom the scope
in or out.

**Solution: The problem with the scope is likely a result of
your mouse wheel not being recognized. Does the wheel work in
other programs? If so, you should be able to get it working by
selecting Options from the Main Menu, then Controls, then
Keyboard, scroll to the second screen where it says ‘zoom in’
and click on the default control so the item to the right says
‘select’, then roll your mouse wheel up. If it changes the
command to ‘wheel up’, then it should work fine. Do the same for
‘zoom out’ only turn the mouse wheel down.

If this does not work, you can select keyboard commands that will
still allow you to use the scope with keyboard keys. From the
main menu, select Options, then Controls, then Keyboard. Scroll
to the second screen where it says ‘Zoom In’ and ‘Zoom Out’ and
click on the current default key, which should say ‘Mouse Wheel’
and select a new key for each. This will allow you to use the
keys you have selected from the keyboard to zoom in and out with
the scope. You can change any of the default controls in the game
using this method.


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**Problem: The game installs fine, but when I get to the main
menu there are no options visible and/or the game seems to be
locked up.

**Solution: The game is not actually locked up; the problem is
that the text on the initial menu screen appears in black
instead of white. The game is working, but the main menu words
are very difficult to see on the black background. To the bottom
right of the yellow targeting reticule (lower right hand portion
of your menu screen) you will notice some black letters that are
very hard to see. This is the game menu, and the letters are
supposed to be white, and are on other video cards. If you look
closely you will see the words 'NEW GAME', click the mouse on
them and the game will start. Once the game starts, if you escape
('ESC' key) to the main menu again the menu commands will now
appear in white as they are supposed to. This is a small video
driver problem specific to a few video cards. To correct this
problem you will need to update your video card drivers. Please
refer to the list of manufacturers above and update your video
card driver.


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**Problem: My computer locks up or freezes when attempting to
install the game.

**Solution: Please close all running programs, especially anti
virus software, before attempting to install the game. If this
does not work, please follow these steps:

-Open up My Computer and right click on your CDROM.
-When the menu comes up, choose EXPLORE.
-When Explorer opens, choose SELECT ALL from the EDIT menu.
-Now select COPY from the EDIT menu.
-Find somewhere on your computer (like you desktop), right click
and select PASTE.  This will copy the files to your hard drive,
and will take some time to complete.
-When the process is finished, double click on SETUP.EXE (the
copy now on your hard drive) to install the game. This will
completely eliminate the CDROM from the installation routine.


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If you have any other technical problems, please visit the
following web sites for additional support:

Developer support forums:
http://www.jarheadgames.com/community/

Publisher homepage:
http://www.groovegames.com/