# 2903- Computer Locks Up When Rendering a CMX File

When attempting to open a clipart image from Corel GALLERY  2.0 for Macintosh , or the Corel
MEGA GALLERY  Viewer, the computer may lock up or stop responding, when rendering a CMX
file.  In most cases, the computer must be completely powered down and restarted to recover from this
lock up.

Corel GALLERY 2.0 for Macintosh or the Corel MEGA GALLERY Viewer may stop responding if
there is an extension conflict, or a damaged or corrupted font.  This can also occur if there are empty
font suitcases on the computer. 

Extension Conflicts          
To determine if the cause of the lockup is an extension conflict, copy one of the clipart images from
the CD-ROM (CLIPART / AFRICA / AARDVARK.CMX) to the hard drive, and restart the
computer with extensions off.  To do this, press SHIFT while restarting.  

Launch the application again and try to export the image.  If the computer does not stop responding
during the rendering process, then the problem is an extension conflict.   To resolve this, refer to Fax
on Demand document #3700 for more information about Troubleshooting Extension Conflicts.

Damaged or Corrrupted Fonts
1.  Create an untitled Folder on the desktop.
  
2.  Remove all fonts from the FONTS folder, except Chicago and Palitino.  

3.  Restart the Macintosh with extensions off .

4.  Launch the application, and access the clipart image from the hard drive.

5.  If the computer does not stop responding during the rendering process, drag 10 fonts to the
SYSTEM folder, and try rendering the image again.

6.  Repeat this process until the system stops responding during the rendering process.  

By using this process of elimination, you will be able to isolate the corrupted or damaged fonts.  Once
the damaged fonts have been found, remove and reinstall them.