Keeping a log of paper jams
You can create an Action to keep a log of specific device events.
For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared.
To set up an Action to log paper jams:
- From the MarkVision Messenger home screen, click Create New.
- Enter your Action information in the setup screens that follow, and then click
.
- From the Event Type screen, choose Printer Device Status Alerts, and then click
.
- From the Events screen, choose [Output Alerts] from the Categories: list.
- Select Paper Jam as the event, and then click
to add it to the Selected Events: list.
- Click
when you're ready to continue.
- Select the devices you want to monitor, and then click
.
- Select Execute a Command Line on the MarkVision Server and click
.
Note: Because command lines are run on the MarkVision server, you must be logged in as the MarkVision administrator to select this option.
- Enter the name of an executable command in the Command Path: field.
Note: Make sure the command you enter can accept the keywords you insert and write them to the end of a log file.
- Select the keywords you want to appear in the log file and click
to add them to the Command Line Parameters: field.
Note: Make sure you insert the keywords in the correct order.
- Click
when you're ready to continue.
- From the Select a filter screen, choose Trigger on Either Active or Clear.
Note: This creates two lines in the log file: one that logs the time at which paper jams occur and another that logs the time they are cleared.
- Click
, and then complete the remaining steps.