Keeping a log of paper jams

You can create an Action to keep a log of specific device events.

For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared.

To set up an Action to log paper jams:

  1. From the MarkVision Messenger home screen, click Create New.
  2. Enter your Action information in the setup screens that follow, and then click .
  3. From the Event Type screen, choose Printer Device Status Alerts, and then click .
  4. From the Events screen, choose [Output Alerts] from the Categories: list.
  5. Select Paper Jam as the event, and then click to add it to the Selected Events: list.
  6. Click when you're ready to continue.
  7. Select the devices you want to monitor, and then click .
  8. Select Execute a Command Line on the MarkVision Server and click .
  9. Note: Because command lines are run on the MarkVision server, you must be logged in as the MarkVision administrator to select this option.

  10. Enter the name of an executable command in the Command Path: field.
  11. Note: Make sure the command you enter can accept the keywords you insert and write them to the end of a log file.

  12. Select the keywords you want to appear in the log file and click to add them to the Command Line Parameters: field.
  13. Note: Make sure you insert the keywords in the correct order.

  14. Click when you're ready to continue.
  15. From the Select a filter screen, choose Trigger on Either Active or Clear.
  16. Note: This creates two lines in the log file: one that logs the time at which paper jams occur and another that logs the time they are cleared.

  17. Click , and then complete the remaining steps.