When you login, MarkVision validates your account by requiring a user name and password.
At login, if you see:
A message that indicates there was an error reading accounts.
Possible causes:
- You have logged in to the wrong MarkVision Server.
- The MarkVision Server is not running.
- The file containing your account information is corrupt.
User actions:
Contact your administrator.
Administrator actions:
From the Services control panel, verify the MarkVision Server is running on the Web server.
If the service is not running:
- Stop and restart the service.
- Ask the user to attempt to log in again.
If the service is running:
Return to Troubleshooting index