Occasionally, you might find it necessary to reset the user ID for a mobile device. For example, you might reset the ID for a mobile device that is having a technical problem. If the user ID is being reset, ensure that you do not attempt to synchronize until the reset is complete. During the reset process all configuration data used for synchronization is cleaned up. No manual clean up is required.
To use the Mobile Device Administration Center (MDAC) to reset the user ID for a mobile device, click User --> Reset.
To reset a user ID without using MDAC, run the dysreset.bat tool from a command line, using the following syntax:
DSYReset {[user name]} {-device [device id]} {-group [group name]} where [user name] is the user name to reset [device id] is the device id to be reset [group name] is the group name to reset all users belonging to a group For example: 'DSYReset bob' would reset the user named 'bob'. 'DSYReset -group Sales' would reset all users belonging to the group 'Sales'.