IBM DB2 Everyplace Sync Server Administration Guide Version 7 Release 2 Modification 1


A DB2 Everyplace scenario

Insurance claims adjusters are responsible for inspecting the damaged property of customers who file claims. In most companies, the adjuster visits the claimant's property, fills out paper forms to validate or refute the claim, and assesses the amount of the damages to be paid to the claimant. Later, when the adjuster returns to the office, the forms are manually put into the company's computer system in a tedious and expensive process.

Empowering the adjusters with a mobile device running a DB2 Everyplace application can considerably streamline this process. Using their mobile devices wherever they are, the adjusters can access their inspection schedule, route, and claimant policy information. The adjusters can also complete the adjustment form on the mobile device. When the adjusters return to the office, they can synchronize the data on their mobile devices with the company's computer system, uploading the new adjustment form data to the company's enterprise database. If the adjusters need information in the field, they can synchronize the data on their mobile devices with the company's computer system immediately via modem. The claims adjustment process can now be completely paper free, which translates into huge cost savings for the insurance company. Claims are also settled faster because adjusters can have instant access to their company's enterprise databases.


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