IBM DB2 Everyplace Sync Server Administration Guide Version 7 Release 2 Modification 1


Viewing the error log to diagnose problems

When you encounter synchronization problems, you can use the Mobile Devices Administration Center to view the error log for troubleshooting purposes. To access the log:

  1. Start the Mobile Devices Administration Center.
  2. In the object tree, select the Logs folder to open the log.

When you open the Logs folder, the contents pane displays the following information:

Timestamp
This field displays the time the message was written to the log.

Code
This field displays the number of the message.

Description
This field displays the text of the message. Message text is truncated to 255 characters.

To determine the actions that you should take for a particular message, see Appendix A, Error messages, which lists messages by code along with an explanation and suggested actions that you can take to resolve the problem.

Additional logs are created in the form of trace files. Trace files are stored in the \SyncServer\Server\ directory. They have a .trace suffix. You can use a text editor to view the trace files.


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