DOORS Change Management upgrade utility readme

IBM Corporation
30 June, 2011

 

 

© Copyright IBM Corporation 1996, 2011
U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

This file describes the contents of IBM Rational DOORS Change Management upgrade utility.

It is divided into the following sections:

For the latest news and information on IBM Rational Synergy for Microsoft Source Code Control Interface, visit the Web site at http://www.ibm.com/software/rational/support/.

Problems

DOORS Change Management upgrade utility contains the following fixes

·         Allow users to re-enter Change database path and user login if login to Change failed.

·         Reset progress bar for every template during upgrade.

·         Downgraded error to warning for requirement used to link to an IR.

·         Automatically converting custom RCR attributes to OSLC format during upgrade

·         The utility throws DXL error if a module is deleted from DOORS but still has associated applied or proposed changes in Rational Change.    

·         Upgrade Utility can't handle database with 2 CRs with the same CR number

Supported Platform

MS Windows

Supported Release

·         Rational DOORS 9.3 or higher

·         Rational Change 5.2.0.4 or higher

·         Rational Change for DOORS Interface 5.7

Installing DOORS Change Management upgrade utility

Download the zip file doors_oslc_upgrade.zip containing upgrade utility.

Refer to the file UpgradeInstruction.pdf for instructions.

 

Contacting Support

If the self-help resources have not provided a resolution to your problem, contact IBM® Rational® Software Support for assistance in resolving product issues.

 

Note: If you are a heritage Telelogic customer, a single reference site for all support resources is located at http://www.ibm.com/software/rational/support/telelogic/

 

Prerequisites

 

To submit your problem to IBM Rational Software Support, you must have an active Passport Advantage® software maintenance agreement. Passport Advantage is the IBM comprehensive software licensing and software maintenance (product upgrades and technical support) offering. You can enroll online in Passport Advantage from http://www.ibm.com/software/lotus/passportadvantage/howtoenroll.html

 

 

To submit your problem online (from the IBM Web site) to IBM Rational Software Support, you must additionally:

  • Be a registered user on the IBM Rational Software Support Web site. For details about registering, go to http://www.ibm.com/software/support/.
  • Be listed as an authorized caller in the service request tool.

 

Submitting problems

 

To submit your problem to IBM Rational Software Support:

 

1.       Determine the business impact of your problem. When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem that you are reporting.

Use the following table to determine the severity level.

 

Severity

Description

1

The problem has a critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.

2

This problem has a significant business impact: The program is usable, but it is severely limited.

3

The problem has some business impact: The program is usable, but less significant features (not critical to operations) are unavailable.

4

The problem has minimal business impact: The problem causes little impact on operations or a reasonable circumvention to the problem was implemented.

 

 

2.       Describe your problem and gather background information. When describing a problem to IBM, be as specific as possible. Include all relevant background information so that IBM Rational Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions:

  • What software versions were you running when the problem occurred?
    To determine the exact product name and version, use the option applicable to you:

o        Start the IBM Installation Manager and select File > View Installed Packages. Expand a package group and select a package to see the package name and version number.

o        Start your product, and click Help > About to see the offering name and version number.

  • What is your operating system and version number (including any service packs or patches)?
  • Do you have logs, traces, and messages that are related to the problem symptoms?
  • Can you recreate the problem? If so, what steps do you perform to recreate the problem?
  • Did you make any changes to the system? For example, did you make changes to the hardware, operating system, networking software, or other system components?
  • Are you currently using a workaround for the problem? If so, be prepared to describe the workaround when you report the problem.

3.       Submit your problem to IBM Rational Software Support. You can submit your problem to IBM Rational Software Support in the following ways:

 

  • By phone: For the phone number to call in your country or region, go to the IBM directory of worldwide contacts at http://www.ibm.com/planetwide/ and click the name of your country or geographic region.

 

  • Through your IBM Representative: If you cannot access IBM Rational Software Support online or by phone, contact your IBM Representative. If necessary, your IBM Representative can open a service request for you. You can find complete contact information for each country at http://www.ibm.com/planetwide/.

 

 

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Trademarks

IBM, the IBM logo, ibm.com, Telelogic, Telelogic Synergy, Telelogic Focal Point, Telelogic DOORS, and Telelogic Change are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. These and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), indicating US registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at www.ibm.com/legal/copytrade.html.


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