Five boxes are vertically aligned and labeled from top to bottom Submitted, Assigned, Opened, Resolved, and closed. Each is connected to the previous state with a downward arrow representing the following actions: Assign, Open, Resolve, and Validate. The Submitted, Assigned, and opened state boxes each have a line connecting them to individual boxes that represent the Waiting, Read and Active state types. The Resolved state and the Closed state share a perpendicular bar to a Complete state box.