This field displays the telephone number of the customer service center Hardware Management Console operators can call to speak to a service representative about product problems and service.
If remote service is disabled, the console includes the customer service center telephone number in the hardware messages it issues to notify console operators of problems that require service. Such hardware messages typically instruct the console operator to call the customer service center to report the problem and request service.
But the customer service center telephone number is required even when remote service is enabled. The console may not always be able to automatically report a problem that requires service, and will issue a hardware message to instruct the console operator to call the customer service center instead. For example:
Note: | In this case, hardware messages for problems that require service provide two options: calling the customer service center or manually authorizing the console to make the service call. |