Service History Problem State

This window displays information that identifies an object, describes a specific problem that occurred on it, and lists actions performed to diagnose and correct the problem.

System name
Displays the name of the object on which the problem occurred.
Machine type
Displays the machine type of the object.
Machine model
Displays the model number of the object
Machine serial number
Displays the serial number of the object
Problem management hardware (PMH) number
Displays the number assigned to the problem by the IBM service support system.
Problem number
Displays the number assigned to the problem by Problem Analysis.
Problem type
Identifies the type of problem reported to IBM Service by Problem Analysis, and indicates the type of service required to correct it.
Problem data
Displays additional information provided by Problem Analysis specifically for this problem.

The information may be part numbers of parts needed to repair the problem, or reference codes needed to perform additional problem determination.

You can find more detailed help on the following elements of this window:

Problem State table
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