Use this window to customize the Hardware Management Console for using remote service.
Remote service is two-way communication between the console and the IBM Service Support System (commonly known as RETAIN) for the purpose of conducting automated service operations. Using remote service reduces the operator interaction needed to complete some service operations and provides some console tasks with another source or destination for sending or receiving service information.
The controls you will use to customize the console's remote service settings are determined by whether you want to enable or disable remote service.
Enable remote service if you want to allow console connections to the IBM Service Support System.
Select Enable remote service requests to enable remote service. If it is not selected remote service is disabled.
After enabling remote service, use the window's remaining controls to customize how service calls are reported and to set up SNA or TCP/IP as the network protocol used for console connections to the IBM Service Support System:
A dial prefix is appended to the beginning of each telephone number the console uses to connect to the IBM Service Support System (so the modem dials the prefix before dialing a telephone number).
Disable remote service if you do not want to allow console connections to the IBM Service Support System.
Do not select Enable remote service requests to disable remote service. If it is selected remote service is enabled.
Disabling remote service does not prevent the console from detecting and analyzing problems. The console will still issue hardware messages to notify console operators of problems. If service is required to correct a problem, its hardware message will include instructions for calling a customer service center to report the problem and request service.
The Customer Service Center Telephone Number field displays the telephone number the console's hardware messages will include in instructions for reporting problems and requesting service. You can change the telephone number whenever necessary.
You can find more detailed help on the following elements of this window:
Enable remote service requests
Authorize automatic service call reporting
Customer Service Center Telephone Number
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