Transmit Service Data to IBM
Use this tab to select the types of service data and to send it to
the IBM Service Support System.
Use this only when directed by your service representative
or IBM Service Support System.
Select the service data categories requested by IBM.
- Service data is a set of program and event traces and
storage dumps.
The data in the traces and the contents
of storage assists in servicing the system.
- Service data in selected categories is
collected in a file or group of files for transmission to IBM.
- Before you can send information to the IBM Service Support System,
call-home server
and remote service must be enabled.
Note:
Some service data categories
may not be available for selection
and appear grayed.
This indicates that no data is available
for that category.
Service categories:
- Service Data Selections
-
Select the types of service data to send to IBM
from those listed.
- Service Data Destination
-
Specify how your service data is sent to IBM.
- Problem Management Hardware Number
-
If provided, specify the five alphanumeric number that identifies the problem.
- Product Engineering Files
- Specify a file name
to transmit a data service file or a group of data service files to the IBM
Service Support System.
- Virtual RETAIN Files
- Send selected virtual RETAIN files for the specified problem number
to RETAIN.
You can find more detailed help on the following elements of this tab:
Send
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