The purpose of the My Work Queues pod is to provide supervisors with a view on the work queues they are responsible for overseeing. The view allows them to quickly see how many tasks are still not reserved by the team against the numbers of members who can reserve tasks in that work queue. As a result, the supervisor may decide to move some users to a different work queue or subscribe more users to another for example. The main features of the pod includes:
- A count of the number of work queues displayed in the pod against the total number of work queues the supervisor manages.
- A filter feature is provided which allows the supervisor to view either work queues which the user is subscribed to directly or that are subscribed by association with an organization object such as a position or organization unit.
- The work queue name is hyperlinked. Upon selection the user is navigated to the specific Work Queue tab.
- The number of currently assigned users to the user subscribed /organization object subscribed work queue is displayed.
- The numbers of tasks represent the total tasks in the work queue which are unreserved.