Conclusion

Customers who take on BIA Reporting will always customize the system in some way and will also need to take on upgrades to BIA Reporting. Guidelines are provided on the manner in which customizations and upgrades should be made and these were discussed in this chapter. The chapter contained the following:

• an overview of the BIA Reporting customization process.
• a listing of all the modifiable artifacts in BIA Reporting and an explanation on how each type of artifact should be customized.
• an overview of the Upgrade process.
• the upgrade strategy chosen for each type of upgrade scenario encountered.