Chapters in this Guide

Configuring the application banner, menus & navigation: This chapter describes the configuration options for the banner, menus & navigation.
The Black Box Engineering Philosophy: This chapter provides a brief discussion of the UA commitment to the black box engineering philosophy.
Customizing Triage: This chapter discusses the customization points that exist around the Triage process
Customizing Universal Access Screening: This chapter discusses the customization points that exist around the screening process.
Customizing Application Intake Processing: This chapter discusses the customization points that exist around the Intake process prior to submission.
Customizing the Handling of Submitted Applications: This chapter discusses the customization points that exist around the intake process post-submission.
Customizing Citizen Account: This chapter discusses the customization points that exist around the Citizen Account.
Customizing Life Events: This chapter discusses the customization points that exist around Life Events.
Universal Access Web Services: This chapter describes the UA web services and how to develop peer code to communicate with those web services.
Motivations: This chapter describes UA Motivations and how to implement a motivation.
Fully Customizable Universal Access Artifacts: This chapter describes the artifacts delivered that are fully customizable.
Universal Access Artifacts with Limited Scope for Customization: This chapter indicates the artifacts delivered that have restrictions on their use.