Contacting Customer Support
If you have a problem with any Tivoli product, you can contact
Tivoli Customer Support. See the Tivoli Customer Support
Handbook at the following Web site:
http://www.tivoli.com/support/handbook/
The handbook provides information about how to contact Tivoli
Customer Support, depending on the severity of your problem, as
well as the following information:
¶ Registration and eligibility
¶ Telephone numbers and e-mail addresses, depending on the
country you are in
¶ What information you should gather before contacting support
Conventions Used in This Guide
This book uses several conventions for special terms and actions,
operating system-dependent commands and paths, and graphics.
Typeface Conventions
The following typeface conventions are used in this book:
Bold
Commands, keywords, file names, authorization
roles, URLs, or other information that you must use
literally appear like this, in bold. Names of
windows, dialogs, and other controls also appear like
this, in bold.
Italics
Variables and values that you must provide appear
like this, in italics. Words and phrases that are
emphasized also appear like this, in italics.
Monospace
Code examples, output, and system messages appear
like this, in a monospace font.
Operating System-dependent Variables and Paths
This book uses the UNIX convention for specifying environment
variables and for directory notation.
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