Contacting Customer Support If you have a problem with any Tivoli product, you can contact Tivoli Customer Support. See the Tivoli Customer Support Handbook at the following Web site: http://www.tivoli.com/support/handbook/ The handbook provides information about how to contact Tivoli Customer Support, depending on the severity of your problem, as well as the following information: ¶   Registration and eligibility ¶   Telephone numbers and e-mail addresses, depending on the country you are in ¶   What information you should gather before contacting support Conventions Used in This Guide This book uses several conventions for special terms and actions, operating system-dependent commands and paths, and graphics. Typeface Conventions The following typeface conventions are used in this book: Bold Commands, keywords, file names, authorization roles, URLs, or other information that you must use literally appear like  this, in  bold. Names of windows, dialogs, and other controls also appear like this, in  bold. Italics Variables and values that you must provide appear like  this, in  italics. Words and phrases that are emphasized also appear like  this, in  italics. Monospace Code examples, output, and system messages appear like  this, in a  monospace  font. Operating System-dependent Variables and Paths This book uses the UNIX convention for specifying environment variables and for directory notation. xii User Administration Version 3.8