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IBM Software Support provides assistance with product defects.
Before contacting IBM Software Support, your company must have an active
IBM software maintenance contract, and you must be authorized to submit problems
to IBM. The type of software maintenance contract that you need depends on
the type of product you have:
- For IBM distributed software products (including, but not limited to,
Tivoli, Lotus, and Rational products, as well as DB2 and WebSphere products
that run on Windows, or UNIX operating systems), enroll in Passport Advantage
in one of the following ways:
- Online
- Go to the Passport Advantage Web site at http://www.lotus.com/services/passport.nsf/ WebDocs/Passport_Advantage_Home and click How to Enroll.
- By phone
- For the phone number to call in your country, go to the IBM Software
Support Web site at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region.
- For customers with Subscription and Support (S & S) contracts, go
to the Software Service Request Web site at https://techsupport.services.ibm.com/ssr/login.
- For customers with IBMLink, CATIA, Linux, S/390, iSeries, pSeries, zSeries,
and other support agreements, go to the IBM Support Line Web site at http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.
- For IBM eServer software products (including, but not limited to, DB2
and WebSphere products that run in zSeries, pSeries, and iSeries environments),
you can purchase a software maintenance agreement by working directly with
an IBM sales representative or an IBM Business Partner. For more information
about support for eServer software products, go to the IBM Technical Support
Advantage Web site at http://www.ibm.com/servers/eserver/techsupport.html.
If you are not sure what type of software maintenance contract you need,
call 1-800-IBMSERV (1-800-426-7378) in the United States. From other countries,
go to the contacts page of the IBM Software Support Handbook on the Web at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region for phone numbers of people
who provide support for your location.
To contact IBM Software support, follow these steps:
- Determining the business impact
- Describing problems and gathering information
- Submitting problems
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