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Determining the business impact

When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem that you are reporting. Use the following criteria:

Severity 1
The problem has a critical business impact. You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.
Severity 2
The problem has a significant business impact. The program is usable, but it is severely limited.
Severity 3
The problem has some business impact. The program is usable, but less significant features (not critical to operations) are unavailable.
Severity 4
The problem has minimal business impact. The problem causes little impact on operations, or a reasonable circumvention to the problem was implemented.

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