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When you report a problem to IBM, you are asked to supply a severity level.
Therefore, you need to understand and assess the business impact of the problem
that you are reporting. Use the following criteria:
- Severity 1
- The problem has a critical business impact.
You are unable to use the program, resulting in a critical impact on operations.
This condition requires an immediate solution.
- Severity 2
- The problem has a significant business impact.
The program is usable, but it is severely limited.
- Severity 3
- The problem has some business impact. The program
is usable, but less significant features (not critical to operations) are
unavailable.
- Severity 4
- The problem has minimal business impact. The
problem causes little impact on operations, or a reasonable circumvention
to the problem was implemented.
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