IBM SSA Tools Help

IBM SSA RAID Adapters for PC Servers
IBM SSA Host Software
for Windows NT Server 4.0 SP3+ - README.TXT
Version v1.09 - Last Updated 30th September 1999 

==================================

Setup contains :

* NT SSA Event Logger
* NT SSA Remote Systems Management Configurator
* NT SSA microcode download utilities
* NT SSA Utilities
* NT SSA Tools Menu

Readme information for each of the above, and more
can be found on the CD in :

\docs\readme

Please view the relevant readme files for the
software components you install.

The CD also contains full documentation for your
adapter in :

\docs

Supplied in Adobe Acrobat, and PostScript format.

The latest level (at date of manufacture - see
last update above) microcode for SSA adapters,
drives and 7133-040 enclosures is also supplied.

Setup Error Messages
====================

A1 - Device Driver
------------------

0. "Setup did not find the IBM SSA Adapter device driver.
    This device driver must be installed and running before
    setup can continue..."

    Follow the instructions displayed when you click OK and
    re-run setup when you have installed the appropriate
    device driver.

A2 - Windows NT Registry
------------------------

1. "Couldn't set registry root to HKEY_LOCAL_MACHINE"

    Setup failed to contact your System Registry.

2. "Could not create registry Key : xxx"

    Setup failed to create the registry key xxx, try
    creating the specified key with regedt32.exe and
    re-run setup.

3. "Could not create registry value : xxx"

    Setup failed to create the registry value xxx, try
    creating the specified value with regedt32.exe and
    re-run setup.

4. "Could not retrieve registry value : xxx"

    A value (xxx) required by setup could not be found.
    If setup aborted, you may not have one of the
    pre-requisite software components or services.

5. "Could not delete registry old Registry key... xxx"

    Setup removes old registry software keys after
    upgrading and recreates the keys with the new
    settings. Delete the key specified and re-run setup.

A3 - Application Launch
-----------------------

6. "Failed to launch application cmdxxx paramsyyy"

    Setup failed to run the specified application. This
    generally relates to the RSM or Event Logger Service
    utility - servutil.exe. Try running the command
    before setup to stop services if setup fails to
    copy files, or run the command after setup if setup
    fails to restart / start a service.

    For usage see : servutil -h

    For all commands add -d for debug output.

    Note : If setup fails to launch notepad, simply
           view the readme file later.

A4 - Event Logger
-----------------

7.  Not currently used

A5 - RSM
--------

8. "Setup detected an old version of RSM which is not
    in the default location. This old version has been
    stopped, uninstalled and replaced by ..."

    You should delete the files in the old location
    as specified by the error message. These files have
    been replaced by those in the default c:\issa\web
    directory.

9. "Setup could not find the Microsoft TCP/IP Network
    Service on this machine..."

    The Stand Alone NT Service version of RSM requires
    TCP/IP Networking to function. Install the TCP/IP
    Network protocol and re-run setup.

10. "Setup could not find a version of Netfinity compatible
     with RSM. You must install the Stand Alone NT Service."

    RSM is compatible with Netfinity Manager Versions 5.0,
    5.1 and 5.2 Setup failed to find one of these. Install
    the Stand Alone version.

11. "The version of Netfinity you have installed is not
     compatible with the version of RSM you selected..."

    Re-select the appropriate version of RSM, or select
    the Stand Alone version.

12. "Could not find a default browser in your registry..."

    Setup couldn't find one of the supported browsers,
    see pre-reqs. Setup will not have created a link to
    the SSA Tools Menu, but RSM may still function with
    your browser, try running it manually.

A6 - General
------------

13. "This Software is for Windows NT Server 4.0 Only."

    Setup detected an operating system other than
    Windows NT. SSA Adapters are only supported on
    Intel Windows NT servers.

14. "An unknown error has occurred."

    Setup suffered an unrecoverable error. Please contact
    your service representative / supplier.

15. "An error occurred during the move data process: -nnn"

    If you have a previous version of the either RSM or
    the SSA Event Logger services running. You must ensure
    these are stopped before re-installing, setup tries to
    stop the service but may have failed. Use servutil.exe
    to stop both services manually, or use the Control
    Panel, services window to stop both

    "PC's SSA Event Logger" and
    "SSA Remote Systems Management"


Trademarks and Notices
----------------------

The following terms are trademarks of the IBM Corporation in the
United States or other countries or both:

IBM, OS/2, Netfinity, Netfinity Manager

Microsoft and Windows are trademarks or registered trademarks of
Microsoft Corporation.

Adobe, Acrobat and the Acrobat Logo are trademarks of Adobe Systems
Incorporated.

Other company, product, and service names may be trademarks or service
marks of others.

THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS
DOCUMENT.  BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY
PATENTS OR COPYRIGHTS.

Note to U.S. Government Users -- Documentation related to restricted
rights -- Use, duplication or disclosure is subject to restrictions
set forth in GSA ADP Schedule Contract with IBM Corp.

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