Service Guide
This section describes symptoms and diagnostics. See Installing an IDE (non-hot-swap) hard drive or CD-ROM for information on replacing an IDE drive.
The following symptoms may indicate a problem with your IDE drive:
- You can no longer ping the appliance from the management
workstation.
- The system appears to be hung.
Follow these steps to run IDE diagnostics:
- Connect a monitor and keyboard to the appliance.
- Start the appliance.
- Press F2 for System Diagnostics. Wait until it
boots. A window stating F2 has been pressed. Booting to
Diagnostics appears.
- After completing the diagnostics boot, the main PC-Doctor window
appears.
- Select Extended from the top of the window; then, press
Enter.
- Scroll down to the Fixed Disk option; then, press
Enter.
- The IDE drive containing the code is on Drive 0. The six tests
under Drive 0 are the only options that should be selected.
Note: | Use the spacebar and arrow keys to deselect the other options.
|
- Press Ctrl+Enter to run the selected tests.
Note: | This may take up to ten minutes.
|
- If the tests under the Disk 0 menu show an operational IDE drive, the
status is passed. If the tests were not successful, go to
step 11.
- Press Esc; then, select Quit and press
Enter. A prompt appears asking if you want to reboot.
Enter y to reboot the appliance.
- If the non-hot-swap (IDE) drive failed, replace it (see Installing an IDE (non-hot-swap) hard drive or CD-ROM).
- Download a new system image from
www.ibm.com/storage/support/nas and install the new image on the
network's FTP server.
- Run the Recovery CD (see Recovering the IBM IP Storage).
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