IBM Support provides assistance with product defects, answering
FAQs, and performing rediscovery.
After trying to find your answer or solution by using other self-help
options such as technotes, you can contact IBM Support. Before contacting
IBM Support, your company must have an active IBM maintenance contract,
and you must be authorized to submit problems to IBM. For information
about the types of available support, see the information below or
refer to the Support portfolio topic in the Software Support Handbook
at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/offerings.html.
- For IBM distributed software products (including, but not limited
to, Tivoli®, Lotus®, and Rational® products,
as well as DB2® and WebSphere® products
that run on Windows, or UNIX operating
systems), enroll in Passport Advantage® in
one of the following ways:
- Online
- Go to the Passport Advantage Web site at http://www.lotus.com/services/passport.nsf/
WebDocs/Passport_Advantage_Home and click How
to Enroll.
- By phone
- For the phone number to call in your country, go to the Contacts
page of the IBM Software Support Handbook on
the Web at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html and
click the name of your geographic region.
- For customers with Subscription and Support (S & S) contracts,
go to the Software Service Request Web site at http://www.ibm.com/support/servicerequest.
- For customers with IBMLink, CATIA, Linux, S/390®, iSeries®, pSeries®, zSeries®,
and other support agreements, go to the IBM Support Line Web site
at http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.
- For IBM eServer™ software products (including, but not limited
to, DB2 and WebSphere products that run in zSeries, pSeries, and iSeries
environments), you can purchase a software maintenance agreement by
working directly with an IBM sales representative or an IBM Business
Partner. For more information about support for eServer software products,
go to the IBM Technical Support Advantage Web site at http://www.ibm.com/servers/eserver/techsupport.html.
If you are not sure what type of software maintenance contract
you need, call 1-800-IBMSERV (1-800-426-7378) in the United States.
From other countries, go to the Contacts page of the IBM Software Support Handbook on the Web at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html and
click the name of your geographic region for phone numbers of people
who provide support for your location.
Complete the following steps to contact IBM Support with a problem:
- Define the problem and determine the severity of the problem
- Gather diagnostic information
- Submit the problem to IBM Support
To contact IBM Software support, follow these steps:
[ Top of Page | Previous Page | Next Page | Contents | Index ]