Service Guide

Troubleshooting the IDE drive

This section describes symptoms and diagnostics. See Installing an IDE (non-hot-swap) hard drive or CD-ROM for information on replacing an IDE drive.

Symptoms

The following symptoms may indicate a problem with your IDE drive:

• You can no longer ping the appliance from the management workstation.
• The system appears to be hung.

Running IDE diagnostics

Follow these steps to run IDE diagnostics:

1. Connect a monitor and keyboard to the appliance.
2. Start the appliance.
3. Press F2 for System Diagnostics. Wait until it boots. A window stating F2 has been pressed. Booting to Diagnostics appears.
4. After completing the diagnostics boot, the main PC-Doctor window appears.
5. Select Extended from the top of the window; then, press Enter.
6. Scroll down to the Fixed Disk option; then, press Enter.
7. The IDE drive containing the code is on Drive 0. The six tests under Drive 0 are the only options that should be selected.

   Note:

   Use the spacebar and arrow keys to deselect the other options.

8. Press Ctrl+Enter to run the selected tests.

   Note:

   This may take up to ten minutes.

9. If the tests under the Disk 0 menu show an operational IDE drive, the status is passed. If the tests were not successful, go to step 11.
10. Press Esc; then, select Quit and press Enter. A prompt appears asking if you want to reboot. Enter y to reboot the appliance.
11. If the non-hot-swap (IDE) drive failed, replace it (see Installing an IDE (non-hot-swap) hard drive or CD-ROM).
12. Download a new system image from www.ibm.com/storage/support/nas and install the new image on the network's FTP server.
13. Run the Recovery CD (see Recovering the IBM IP Storage).