Initiating remote support

This topic provides an overview about initiating remote support.

When IBM is trying to provide a solution to a particular problem, you might be requested to invoke an IP connection so that a remotely based service representative can interrogate the master console to collect additional information on the problem.

Perform the following steps to initiate remote support:

  1. Invoke the remote support connection.
  2. Add an additional subnet route.

Parent topic: Managing the master console

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