Invoking a remote support connection

This topic describes how to invoke a remote support connection.

Note: To ensure that the IBM Support Center has the correct access to the master console and its various software packages, it might be necessary to provide passwords, including the Administrator password, or to be present to input the passwords when required.

Perform the following steps to set up a secure connection to IBM with Connection Manager:

  1. Double-click the IBM Connection Manager icon on the desktop to display the Connection Manager window.
  2. Choose IBMVPN from the destination drop-down menu.
  3. Click Make Connection when you are ready for the IBM remote service representative to log in. The status “Disconnected” at the bottom of the window changes to “Connected.”
  4. Click Generate Connection ID. An alphanumerical string displays in the box to the right of the Generate Connection ID button. This is your connection ID; it must be given to the IBM remote service representative.
  5. After all remote support actions are complete, click Disconnect to terminate the connection.
  6. When prompted to confirm the connection termination, click OK. The status “Connected” at the bottom of the window changes back to “Disconnected.”
  7. To close down the application, click Cancel, and then click OK.

Parent topic: Initiating remote support

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