Troubleshooting SAN Volume Controller console problems

This topic describes how to troubleshoot problems with the SAN Volume Controller console on the master console.

Problem

Use this information to troubleshoot problems that you are having with SAN Volume Controller console on the master console.

Investigation

If the SAN Volume Controller console closes unexpectedly

A dialogue box is displayed containing the words: You have signed off. This window will be closed.

Before checking for hardware errors, open a new browser window and attempt to reconnect to the SAN Volume Controller Console. The logoff message is generally caused by the open session timing out (the browser window was left open from a previous session).

If you cannot reconnect, try the following actions to resolve the problem:
  • Check current memory availability. This problem can be caused by a memory failure in the master console, causing it to run with less than the required one gigabyte of memory. If there is a memory problem, you need to correct it.
  • Determine if the IP address of the master console has changed since the last reboot. If so, reboot the master console to correct the problem.

Parent topic: Troubleshooting the master console

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