Service alert

This topic provides an overview of the service alert.

Service alert is a feature of the master console that enables SAN Volume Controller to proactively notify the IBM® Support Center of significant errors or failure conditions. This enables IBM to respond quickly to problems that occur, sometimes before the problem has been noticed by your system administrator. For SAN File System, service alert notifies the system administrator of significant errors or failure conditions.

SAN Volume Controller

In response to a sever error condition, SAN Volume Controller issues an Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. The e-mail message is then sent to your SMTP mail server and then forwarded to the IBM support system, where it is converted into a problem record.

This figure shows the service alert architecture for SAN Volume Controller:
Figure 1. Service alert architecture for SAN Volume Controller
This figure illustrates the Service Alert architecture.

SAN File System

For SAN File System, service alert notifies your system administrator of significant errors or failure conditions. SAN File System issues an Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console in response to a sever error condition. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. The e-mail message is then sent to your SMTP mail server and then forwarded to the system administrator. The system administrator must then call the IBM Support Center to report the problem.

This figure shows the service alert architecture for SAN File System:
Figure 2. Service alert architecture for SAN Volume Controller
This figure illustrates the Service Alert architecture.

Parent topic: Concepts

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