Getting help, service, and information

If you need help, service, technical assistance, or just want more information about IBM® products, you will find a wide variety of sources available from IBM to assist you.

IBM maintains pages on the World Wide Web where you can get information about IBM products and services and find the latest technical information.

IBM Web sites for help, services, and information lists some of these pages.
Table 1. IBM Web sites for help, services, and information
www.ibm.com/Main IBM home page
www.ibm.com/storage/IBM Storage home page
www.ibm.com/storage/supportIBM Support home page

Services available and telephone numbers listed are subject to change without notice.

Software Maintenance

All distributed software licenses include Software Maintenance (software subscription and technical support) for a period of 12 months from the date of acquisition providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. While your Software Maintenance is in effect, IBM will provide you assistance for your 1) routine, short duration installation and usage (how-to) questions; and 2) code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year.

Parent topic: Reference

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