This topic describes how to troubleshoot problems with Tivoli SAN
Manager.
Problem
Use this information
to troubleshoot problems that you are having with Tivoli SAN Manager.
Investigation
- Tivoli SAN Manager loses information.
If Tivoli SAN Manager shows all resources as red (offline
or out of contact) you should ensure that you have the Ethernet connections
installed correctly.
- Port 1 should be connected to the (public) network (such as the rest of
your LAN).
- Port 2 should be connected to the (private) device network—that is the
devices connected to the SAN Volume Controller Engines or SAN File System
cluster, the storage controllers and the SAN switches.
- Tivoli SAN Manager shows a black (blank) topology.
If Tivoli SAN Manager shows a black (blank) topology:
- Check that the file inuse exists in the c:\Program Files\SQLIB\java12\
directory. If it does not, shut down Tivoli SAN Manager and run the jdbc2
batch file.
- Edit c:\WINNT\system32\drivers\etc\hosts. If the local host is defined,
verify that it is in the following format:
IP_address fully_qualified_domain_name short_name
If
it is not, add another entry for the local host using this format.