Troubleshooting Tivoli SAN Manager problems

This topic describes how to troubleshoot problems with Tivoli SAN Manager.

Problem

Use this information to troubleshoot problems that you are having with Tivoli SAN Manager.

Investigation

Tivoli SAN Manager loses information.
If Tivoli SAN Manager shows all resources as red (offline or out of contact) you should ensure that you have the Ethernet connections installed correctly.
  • Port 1 should be connected to the (public) network (such as the rest of your LAN).
  • Port 2 should be connected to the (private) device network—that is the devices connected to the SAN Volume Controller Engines or SAN File System cluster, the storage controllers and the SAN switches.
Tivoli SAN Manager shows a black (blank) topology.
If Tivoli SAN Manager shows a black (blank) topology:
  1. Check that the file inuse exists in the c:\Program Files\SQLIB\java12\ directory. If it does not, shut down Tivoli SAN Manager and run the jdbc2 batch file.
  2. Edit c:\WINNT\system32\drivers\etc\hosts. If the local host is defined, verify that it is in the following format:

    IP_address fully_qualified_domain_name short_name

    If it is not, add another entry for the local host using this format.

Parent topic: Troubleshooting the master console

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