This topic provides an overview about initiating remote support.
When IBM is trying to provide a solution to a particular problem, you might be requested to invoke an IP connection so that a remotely based service representative can interrogate the master console to collect additional information on the problem.
Perform the following steps to initiate remote support:
Invoking a remote support connection
This topic describes how to invoke a remote support connection.Adding an additional subnet route
This topic describes how to add a new route for the IBM support network after the VPN connection has been established using the IBM Connection Manager.
Parent topic: Managing the master console