Troubleshooting Windows problems

This topic describes how to troubleshoot problems with Windows.

Problem

Use this information to troubleshoot problems that you are having with Windows.

Investigation

If Windows will not boot

If, during the Windows boot process, Windows tries to start but fails with a ‘blue screen’ with the message “Inaccessible Boot Device” and another reboot does not solve the problem. This could be due to the windows boot code being corrupted on the Startup Device.

Perform the following steps to resolve the problem.

  1. Reboot the master console.
  2. When Press F1 for Configuration/Setup is displayed, press F1.
  3. Select Start Options.
  4. Select Start Sequence.
  5. Step down the sequence to the one that contains the Hard Disk.
  6. Using the left/right cursor keys select the other hard disk. (If it is set to 1, select 0. If it is set to 0, select 1)
  7. Press Esc to exit until you get the option to Save and exit. The select Yes.
  8. If the master console boots up, proceed with the steps for recovering from a master console disk failure. Otherwise, contact your support representative.

Parent topic: Troubleshooting the master console

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