Correcting data collection problems
This topic offers help in resolving
various problems with Performance Manager data collection tasks.
Problem
Data collection failed.
Investigation steps
Try the following actions
to resolve the problem:
General performance data collection problems
- Verify that you have performed the following tasks:
- Define a gauge for a device that the gauges task supports.
- Run your performance data collection task after you create it. Otherwise,
no data is collected to populate the Performance Manager database.
Investigation steps
Try the following actions
to resolve the problem:
Performance data collection problems for
an ESS
- Performance data collection on an Enterprise Storage Server (ESS) might
fail for any of the following reasons:
- The user name and password validation failed on an ESS. Ensure that you
enter the ESS Specialist user name and password when
you create a performance data collection task.
- The ESS specialist port is not valid. Ensure that you enter a valid port
address.
- Examples follow of the types of ESS-related problems that must be resolved
by you or your system administrator:
- Performance Manager cannot connect to the device, which is across a firewall.
- Bad data was received from the ESS.
- The device is down or there are network problems.
- The ESS cannot send performance data to Performance Manager across a firewall.
Investigation steps
Try the following actions
to resolve the problem:
Performance data collection problems for
the SAN Volume Controller
- Performance data collection on a SAN Volume Controller might fail for any of the following
reasons:
- The user name and password validation (access level) failed on an SAN Volume Controller.
Ensure that you enter a valid user name and password when you create a performance
data collection task.
- Examples follow of the types of SVC-related problems that must be resolved
by you or your system administrator:
- Performance Manager cannot connect to the device, which is across a firewall.
- Corrupt data files were received from the SAN Volume Controller.
- The device is down or there are network problems.
- An SSH connection to an IP link failed.
- The SAN Volume Controller cannot send performance data to Performance Manager across a
firewall.
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