Configuring service alert for SAN Volume Controller

This task provides step-by-step instructions for configuring IBM® Director for the SAN Volume Controller error notification and service alert.

Context

Perform the following steps to configure the master console to support the call home feature:

Steps

  1. Cause a temporary error on the SAN Volume Controller to force an SNMP trap to be sent to the master console IP address. (For example, temporarily remove one of the SAN Volume Controller fibre channel cables, which will cause error code 1060 to be displayed on the front panel of the SAN Volume Controller node. After this error is displayed, replace the fibre channel cable, and delete the entry in the SAN Volume Controller error log).
  2. Log on to the master console.
  3. From the desktop, double-click the IBM Director console icon to open the IBM Director console.
  4. Log on to the IBM Director console.
  5. Validate that IBM Director received the traps sent by SAN Volume Controller.
    1. Double click on the Event Log in the right column of IBM Director console.
    2. Verify that the SNMP traps were received. SAN Volume Controller traps can be identified by displaying the Event Type field of the log. For SAN Volume Controller traps it will contain text starting SNMP.iso.org.dod.internet.private.enterprises.ibm.ibmProd.190 .
      If the traps were not received:
      • Contact your network administrator to ensure that there was not a networking problem.
      • Verify that the error notification setting on the SAN Volume Controller is not set to "none."
      • Verify that the master console IP address has been configured.
    3. Close the Event Log.
  6. From the IBM Director main panel, click Task > Event Action Plan Builder . The Event Action Plan Builder window opens.
  7. From the Event Action Plan Builder window, right-click Simple Event Filter and click New.
  8. A new simple event filter builder window open. Perform the following steps:
    1. In the Event Type tab, make sure the Any option is not checked.
    2. Expand the tree in the Event Type tab to select the following:

      SNMP.iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.1

    3. Click File and then click Save as.
    4. Enter 2145Error as the name of the event filter and click OK.
  9. Right click Send an Internet (SMTP) E-mail in the right column of the Event Action Plan Builder window and select Customize.
  10. Enter the following information in the displayed form:
    • Internet E-mail Address. If the SAN Volume Controller is located in North America, Latin America, South America or the Caribbean Islands, enter callhome1@de.ibm.com. If the SAN Volume Controller is located anywhere else in the world, enter callhome0@de.ibm.com.
    • Reply to. Enter the E-mail address of an administrative contact at the site.
    • SMTP E-mail server. Enter the name or IP address of the SMTP mail server.
    • SMTP port. Enter the port number through which e-mail is sent to your e-mail server. The default is 25.
    • Subject of Email Message. Enter the following text: 2145 Error Notification
    • Body of E-mail Message. Enter the following text as shown:
      # Contact name = contact_name (maximum 72 characters) 
      # Contact phone number = telephone_number (maximum 72 characters) 
      # Offshift phone number = telephone_number (maximum 72 characters) 
      # Machine location = machine_location (maximum 72 characters)  
      # Record Type = 1 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.1 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.2 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.3 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.4 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.5 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.6 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.7 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.8 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.9 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.10 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.11 
      &iso.org.dod.internet.private.enterprises.ibm.ibmProd.190.4.12 
      Note: E-mails will include the text of the service alert message.
  11. Click File > Save As.
  12. Enter 2145CallHome as the name of the email action, and then click OK.
  13. Expand the Event Action > PlanLog All Events hierarchy in the left column of the Event Action Plan window.
  14. Drag the 2145Error event filter from the middle column of the window to Log All Events in the left column.
  15. Click Yes in response to any warning pop-up windows that open.
  16. Expand the Send an Internet (SMTP) E-mail hierarchy in the right column of the Event Action Plan Builder window.
  17. Drag the 2145CallHome item from the Send an Internet (SMTP) E-mail hierarchy to the 2145Error item in the leftmost column.
  18. Click Yes in response to any warning pop-up windows that open.
  19. Optionally, enable the action history, which will show a history of all events.
    1. Right click the action plan that you created.
    2. Click Action History.
    3. Click Enable.
  20. Close the Event Action Plan Builder window.
  21. Close the main IBM Director Window.

Parent topic: Setting up service alert for SAN Volume Controller

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