Configuring service alert for SAN File System

This task provides instructions for configuring IBM® Director for the SAN File System error notification and service alert.

Context

The SAN File System management information base (MIB) must have been compiled on the master console. In addition, the SAN File System cluster must be installed and operational, and the metadata servers must have been configured to send traps to the master console. See the SAN File System Installation and Configuration Guide for information about configuring SNMP traps on metadata server engines.

Perform the following steps to configure the master console to support the Service Alert feature:

Steps

  1. Verify that the metadata servers can send Simple Network Management Protocol (SNMP) traps to the master console. From the master metadata server, run the following snmptrap commands. Note that the quote marks are two single quotes:
    snmptrap -v 2c -c public master_console_IP_address '' SNMPv2-MIB:coldStart
    
    snmptrap -v 2c -c public master_console_IP_address '' IBM-SANFS-MIB:sanfsGenericTrap
    where master_console_IP_address is the IP address or host name of the master console.
  2. Log on to the master console.
  3. From the desktop double-click the IBM Director console icon to open the IBM Director console.
  4. Log on to the IBM Director console.
  5. Validate that IBM Director received the traps sent by the SAN File System master metadata server.
    1. Double-click Event Log in the right column of the IBM Director console.
    2. Verify that the SNMP traps were received. Look for the metadata server hostname or IP address under the Sender Name column. If the traps were not received:
      • Contact your network administrator to ensure that there was not a networking problem.
      • Make sure that the SAN File System sent the traps.
    3. Close the event log.
  6. From the IBM Director main panel, click Tasks.
  7. In the Tasks menu, click Event Action Plan Builder. The Event Action Plan Builder window opens.
  8. From the Event Action Plan Builder window, right-click Simple Event Filter and click New.
  9. A new simple event filter builder window opens. Perform the following steps:
    1. In the Event Type tab, make sure that the Any option is not checked.
    2. Expand the tree in the Event Type tab to select the following:

      SNMP.iso.org.dod.internet.private.enterprises.ibm.ibmProd.
      ibmSanfsModule.ibmSanfsTraps

    3. Click File, and then click Save as.
    4. Enter tankGenericTrap and the name of the event filter and click OK.
  10. Right-click Send an Internet (SMTP) E-mail in the right column of the Event Action Plan Builder menu and click Customize.
  11. Enter the following information in the displayed form:
    • Internet E-mail address. Fill in an e-mail address to which to send service notifications (for example, the e-mail address of the system administrator).
    • Reply to. Fill in an e-mail address to which to send service notifications (for example, the e-mail address of the system administrator).
    • SMTP e-mail server. Enter the name or IP address of the SMTP mail server.
    • SMTP port. Enter the port number through which e-mail is sent on your e-mail server. The default is 25.
    • Subject of E-mail Message — Enter the following text: IBM SAN FS Call-home Notification.
    • Body of E-mail message — Enter the following text as shown.
      #Machine type=machine_type
      #Device serial number=serial_number
      #Record type=1
      #Component id=software
      #Contact name=contact_name
      #Contact phone=telephone_number 
      #Mgmt node=&system
      #Date recvd=&date
      #Time recvd=&time
    where:
    • Machine_type is a four-digit device type and three-digit model.
    • Serial_number is the serial number of the master engine in the cluster.
    • The contact_name and telephone_number can be any length and format.
    • The values &system, &date, and &time are entered exactly as shown. They are not variables.
    Note: E-mails will include the text of the service alert message.
  12. Click File, and then click Save As.
  13. Enter IBM SAN FS Call-home Notification as the name of the e-mail action, and then click OK.
  14. Expand the Event Action Plan > Log All Events hierarchy in the left column of the Event Action Plan window.
  15. Expand the Simple Event Filter hierarchy in the middle column of the Event Action Plan Builder window.
  16. Drag the tankGenericTrap event filter from the middle column to Log All Events in the left column.
  17. Click Yes in response to any warning pop-up windows that open.
  18. Expand the Send an Internet (SMTP) E-mail hierarchy in the right column of the Event Action Plan Builder menu.
  19. Drag the IBM SAN FS Call-home Notification item from the Send an Internet (SMTP) E-mail hierarchy to the tankGenerictrap item in the left column.
  20. Click Yes in response to any warning pop-up windows that open.
  21. Optionally, enable the action history, which will show a history of all events.
    1. Right-click the action plan that you just created.
    2. Click Action History.
    3. Click Enable.
  22. Close the Event Action Builder window.
  23. Close the IBM Director window.

Parent topic: Setting up service alert for SAN File System

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