If you need help, service, technical assistance, or just want more information about IBM® products, you can find a wide variety of sources available from IBM to assist you.
Services available and telephone numbers listed are subject to change without notice.
Software Maintenance Agreement
All distributed software licenses include Software Maintenance Agreement(software subscription and technical support) for a period of 12 months from the date of acquisition providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. You can elect to extend coverage for a total of three years from date of acquisition. While your Software Maintenance is in effect, IBM provides you assistance for your 1) routine, short duration installation and usage (how-to) questions; and 2) code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM Support Center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year.
Before you call for service
This topic provides information you need to know before you call for service.
Parent topic: Reference