This topic describes how to invoke a remote support connection.
Context
Note: To ensure that the IBM® Support Center has the correct access
to the master console and its various software packages, it might be necessary
to provide passwords, including the Administrator password, or to be present
to input the passwords when required.
Perform the following steps
to set up a secure connection to IBM with Connection Manager:
Steps
Double-click the IBM Connection Manager icon in the Master
Console folder on the desktop to display the Connection Manager window.
Choose IBMVPN from the destination drop-down menu.
Click Make Connection when you are ready for the IBM remote service
representative to log in. The status “Disconnected” at the bottom of the window
changes to “Connected.”
Click Generate Connection ID. An alphanumerical string displays
in the box to the right of the Generate Connection ID button. This is your
connection ID; it must be given to the IBM remote service representative.
After all remote support actions are complete, click Disconnect to
terminate the connection.
When prompted to confirm the connection termination, click OK.
The status “Connected” at the bottom of the window changes back to “Disconnected.”
To close down the application, click Cancel, and then click OK.