Service alert

This topic provides an overview of the service alert.

Service alert is a feature of the master console that enables SAN Volume Controller to proactively notify the IBM® Support Center of significant errors or failure conditions. This enables IBM to respond quickly to problems that occur, sometimes before the problem has been noticed by your system administrator. For SAN File System, service alert notifies the system administrator of significant errors or failure conditions.

SAN Volume Controller

In response to a sever error condition, SAN Volume Controller issues a Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. Two e-mail messages can be produced: one to the systems administrator in the same way as in SAN File System, and another optional e-mail to the IBM support system. The optional e-mail to the IBM support system is sent to your SMTP mail server and then forwarded to the IBM support system, where it is converted into a problem record.

This figure shows the service alert architecture for SAN Volume Controller:
Figure 1. Service alert architecture for SAN Volume Controller
This figure illustrates the Service Alert architecture.

SAN File System

For SAN File System, service alert notifies the system administrator of significant errors or failure conditions. SAN File System issues an Simple Network Management Protocol (SNMP) trap and sends that trap to the IBM Director Server running on the master console in response to a sever error condition. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. The e-mail message is then sent to your SMTP mail server and then forwarded to the system administrator. The system administrator can then call the IBM Support Center.

This figure shows the service alert architecture for SAN File System:
Figure 2. Service alert architecture for SAN File System
This figure shows the path of the service alert notification from the SAN File System to the master console, and then to the SMTP mail server. It is then forwarded to the system administrator. The system administrator can then contact IBM service personnel for assistance.

Parent topic: Concepts

Related tasks
Installing the SNMP service
Initiating remote support

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