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Tivoli Storage Manager for UNIX Backup-Archive Clients Installation and User's Guide


Contacting Customer Support

For support for this or any Tivoli product, you can contact Tivoli Customer Support in one of the following ways:

Customers in the United States can also call 1-800-TIVOLI8 (1-800-848-6548). For product numbers 5697-TS9, 5697-DRS or 5697-DPM call 1-800-237-5511.

International customers should consult the Tivoli Web site for customer support telephone numbers.

If you have a problem with any Tivoli product, you can contact Tivoli Customer Support. See the Tivoli Customer Support Handbook at the following Web site:

  http://www.tivoli.com/support/handbook

When you contact Tivoli Customer Support, be prepared to provide identification information for your company so that support personnel can readily assist you. Company identification information may also be needed to access various online services available on the Web site.

The Tivoli Customer Support Web site (http://www.tivoli.com/support/) offers a guide to support services (the Customer Support Handbook); frequently asked questions (FAQs); and technical information, including release notes, user's guides, redbooks, and white papers. You can access Tivoli publications online at:

http://www.tivoli.com/support/documents/

The documentation for some products is available in PDF and HTML formats. Translated documents are also available for some products.

To access most of the documentation, you need an ID and a password. To obtain an ID for use on the support Web site, go to:

http://www.tivoli.com/support/getting/

You can order documentation by e-mail at swdist@tivoli.com. Please provide the publication number, part number, or order number of the desired document. Alternatively, you can provide the document title, version number, and date of publication.

We are very interested in hearing about your experience with Tivoli products and documentation. We also welcome your suggestions for improvements. If you have comments or suggestions about our documentation, please contact us in one of the following ways:


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