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When you use IBMLink/Servicelink or call your service representative, accurately describe the problem so that the service representative may quickly help you solve the problem. Identify the processing error with a full set of keywords whenever possible. A keyword is a word or an abbreviation used to describe a single aspect of a program failure. Each keyword describes an aspect of a processing error.
The following example displays the necessary set of keywords:
+--------------------------------------------------------------------------------+ |56480200n R312 type command function | +--------------------------------------------------------------------------------+
Where | Represents |
---|---|
56480200n | Component identification keyword |
R312 | Release level keyword |
type | Type-of-failure keyword |
command | Command keyword |
function | Function keyword |
The component identifiers for TSM are listed below:
Component | Component ID |
---|---|
AIX | 5698-TSM |
HP-UX | 5698-TSM |
OS/390 and z/OS | 5697-DRS, 5697-TS9, 5698-TSM |
Sun Solaris | 5698-TSM |
Windows | 5698-TSM, 5698-DPA |
DRM | 5698-DRM |
The following keywords identify the type of failure that may occur:
Keyword | Description |
---|---|
ABENDxxx | Use this keyword when the system ends abnormally. |
INCORROUT | Use this keyword when incorrect output is received or expected output is missing. |
LOOP | Use this keyword if a part of the program code runs endlessly; include situations in which a part of the output repeats continuously. |
MSGANRnnnnt (or) MSGANSnnnnt | Use this keyword when a message:
See Understanding Messages for a description of the message format. |
WAIT | Use this keyword when you receive no response within a reasonable time that can be perceived as poor response or poor performance. |
xxxxxxxxxx (Documentation) | Use this keyword when a programming problem appears to be caused by incorrect, missing, or ambiguous information in one of the TSM publications. Enter the order number of the publication in place of xxxxxxxxxx. Include the letter prefix and version number, but omit all hyphens, for example, GC35040500. Refer to Tivoli Storage Manager Publications for a list of the TSM publications. |
PERFM | Use this keyword as a closing code for an APAR. |
Build keywords based on TSM commands. Refer to Administrator's Reference for a list of the commands.
Use keywords that refer to basic TSM functions such as backup, retrieve, archive, recover, migrate, and export-import.