Messages


Describing the Error with Keywords

When you use IBMLink/Servicelink or call your service representative, accurately describe the problem so that the service representative may quickly help you solve the problem. Identify the processing error with a full set of keywords whenever possible. A keyword is a word or an abbreviation used to describe a single aspect of a program failure. Each keyword describes an aspect of a processing error.

The following example displays the necessary set of keywords:

+--------------------------------------------------------------------------------+
|56480200n R312 type command function                                            |
+--------------------------------------------------------------------------------+


Where Represents
56480200n Component identification keyword
R312 Release level keyword
type Type-of-failure keyword
command Command keyword
function Function keyword

Component Identification Keyword

The component identifiers for TSM are listed below:

Server Platform Component ID
DRM 5698-DRM
AIX 5698-TSM
AS/400 5698-TSM
HP-UX 5698-TSM
Sun Solaris 5698-TSM
Windows 5698-TSM
MVS and OS/390 5697-DRS, 5697-TS9, 5698-DRM, 5698-TSM

Type-of-Failure Keyword

The following keywords identify the type of failure that may occur:

Keyword Description
ABENDxxx Use this keyword when the system ends abnormally.
INCORROUT Use this keyword when incorrect output is received or expected output is missing.
LOOP Use this keyword if a part of the program code runs endlessly; include situations in which a part of the output repeats continuously.
MSGANRnnnnt (or) MSGANSnnnnt Use this keyword when a message:
  • Indicates an internal program error
  • Is issued in a set of conditions that should not cause it to be issued
  • Contains invalid or missing data

See Understanding Messages for a description of the message format.

WAIT Use this keyword when you receive no response within a reasonable time that can be perceived as poor response or poor performance.
xxxxxxxxxx (Documentation) Use this keyword when a programming problem appears to be caused by incorrect, missing, or ambiguous information in one of the TSM publications. Enter the order number of the publication in place of xxxxxxxxxx. Include the letter prefix and version number, but omit all hyphens, for example, GC35040500. Refer to Tivoli Storage Manager Publications for a list of the TSM publications.
PERFM Use this keyword as a closing code for an APAR.

Command Keyword

Build keywords based on TSM commands. Refer to Administrator's Reference for a list of the commands.

Function Keyword

Use keywords that refer to basic TSM functions such as backup, retrieve, archive, recover, migrate, and export-import.


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