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Managed System for SAN Storage Agent User's Guide


Where to Look for Information

The following describes the service that IBM(R) provides for Tivoli Managed System for SAN Storage Agent and tells you where to look for more information about Tivoli Storage Manager products.

Contacting Customer Support

For support for this or any Tivoli product, you can contact Tivoli Customer Support in one of the following ways:

Customers in the United States can also call 1-800-TIVOLI8 (1-800-848-6548). For product numbers 5697-TS9, 5697-DRS or 5697-DPM call 1-800-237-5511.

International customers should consult the Web site for customer support telephone numbers.

You can also review the Customer Support Handbook, which is available on our Web site at http://www.tivoli.com/support/handbook/.

When you contact Tivoli Customer Support, be prepared to provide identification information for your company so that support personnel can readily assist you. Company identification information may also be needed to access various online services available on the Web site.

The support Web site offers extensive information, including a guide to support services (the Customer Support Handbook); frequently asked questions (FAQs); and documentation for all Tivoli products, including Release Notes, Redbooks(TM), and Whitepapers. The documentation for some product releases is available in both PDF and HTML formats. Translated documents are also available for some product releases.

You can order documentation by e-mail at swdist@tivoli.com. Please provide the publication number, part number, or order number of the desired document. Alternatively, you can provide the document title, version number, and date of publication.

We are very interested in hearing about your experience with Tivoli products and documentation. We also welcome your suggestions for improvements. If you have comments or suggestions about our documentation, please contact us in one of the following ways:

Reporting a Problem

Please have the following information ready when you report a problem:

Internet

You can access additional information through an anonymous FTP server, ftp://ftp.software.ibm.com. Tivoli Storage Manager information is in the /storage/tivoli-storage-management directory.

A newsgroup, listserv@marist.edu, is implemented by a third party. IBM supports this newsgroup on a best-effort basis only.

Tivoli Storage Manager Publications

The following table lists Tivoli Storage Manager server publications.

Publication Title Order Number
Tivoli Storage Management Products License Information GH09-4572
Tivoli Storage Manager Messages GC32-0767
Tivoli Storage Manager for Windows Administrator's Guide GC32-0782
Tivoli Storage Manager for Windows Administrator's Reference GC32-0783
Tivoli Storage Manager for Windows Quick Start GC32-0784

The following table lists Tivoli Storage Manager storage agent publications.

Publication Title Order Number
Tivoli Storage Manager for AIX Managed System for SAN Storage Agent User's Guide GC32-0771
Tivoli Storage Manager for HP-UX Managed System for SAN Storage Agent User's Guide GC32-0727
Tivoli Storage Manager for Sun Solaris Managed System for SAN Storage Agent User's Guide GC32-0781
Tivoli Storage Manager for Windows Managed System for SAN Storage Agent User's Guide GC32-0785

The following table lists the Tivoli Storage Manager client publications.

Publication Title Order Number
Tivoli Space Manager for UNIX: Using the Hierarchical Storage Management Clients GC32-0794
Tivoli Storage Manager for Macintosh: Backup-Archive Installation and User's Guide GC32-0787
Tivoli Storage Manager for NetWare: Backup-Archive Installation and User's Guide GC32-0786
Tivoli Storage Manager for UNIX: Backup-Archive Installation and User's Guide GC32-0789
Tivoli Storage Manager for Windows: Backup-Archive Installation and User's Guide GC32-0788
Tivoli Storage Manager Trace Facility Guide GC32-0792
Tivoli Storage Manager Using the Application Program Interface GC32-0793

The following table lists Tivoli Data Protection publications.

Publication Title Order Number
Tivoli Data Protection for EMC Symmetrix for R/3 Installation and User's Guide SC33-6386
Tivoli Data Protection for IBM ESS for Oracle Databases DB2 UDB Installation and User's Guide SH26-4125
Tivoli Data Protection for IBM ESS for R/3 Installation and User's Guide SC33-6387
Tivoli Data Protection for Informix Installation and User's Guide SH26-4095
Tivoli Data Protection for Lotus Domino for UNIX Installation and User's Guide SH26-4088
Tivoli Data Protection for Lotus Domino for Windows Installation GC26-7320
Tivoli Data Protection for Lotus Domino, S/390 Edition Licensed Program Specifications GC26-7305
Tivoli Data Protection for Lotus Notes on AIX Installation and User's Guide SH26-4067
Tivoli Data Protection for Lotus Notes on Windows NT Installation and User's Guide SH26-4065
Tivoli Data Protection for Microsoft Exchange Server Installation and User's Guide SH26-4110
Tivoli Data Protection for Microsoft SQL Server Installation and User's Guide SH26-4111
Tivoli Data Protection for Oracle for UNIX Installation and User's Guide SH26-4112
Tivoli Data Protection for Oracle for Windows Installation and User's Guide SH26-4113
Tivoli Data Protection for R/3 Installation and User's Guide for Oracle SC33-6340
Tivoli Data Protection for R/3 Installation and User's Guide for DB2 UDB SC33-6341
Tivoli Data Protection for R/3 Installation and User's Guide SC33-6389
Tivoli Data Protection for WebSphere Application Server Installation and User's Guide SC33-6399
Tivoli Data Protection for Workgroups for NetWare User's Guide GC32-0444

Related IBM Hardware Products Publications

The following table lists related IBM hardware products publications.

Title Order Number
IBM Magstar 3494 Tape Library Introduction and Planning Guide GA32-0279
IBM Magstar MP 3570 Tape Subsystem Operator's Guide GA32-0345
IBM TotalStorage Enterprise Tape System 3590 Operator Guide GA32-0330
IBM Magstar 3494 Tape Library Dataserver Operator Guide GA32-0280

IBM Redbooks

The International Technical Support Center (ITSC) publishes redbooks, which are books on specialized topics, such as, Using TSM to Back Up Databases. You can order publications through your IBM representative or the IBM branch office serving your locality. You can also search for and order books of interest to you by visiting the IBM Redbooks home page on the World Wide Web at this address: http://www.redbooks.ibm.com.

Translations

Tivoli Storage Agent is supported in only US English. Other language support is not available at this time.


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