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Messages


Chapter 6. Tivoli Data Protection for Microsoft Exchange Server (ACN0000-ACN9999)

This chapter describes the messages issued by Tivoli Data Protection for Microsoft Exchange Server, Version 2.2.0. The messages begin with the prefix ACN and are listed in numerical order.

ACN0003SAn internal processing error has occurred.

Explanation: An internal processing error has occurred.

System Action: Processing ends.

User Response: Retry the operation. If this error persists, contact your service representative.

ACN0004EAn unknown error has been detected.

Explanation: An internal processing error has occurred that prevents the generation of a message for a return code.

System Action: Processing continues.

User Response: Retry the operation. If this error persists, contact your service representative.

ACN0005EOut of memory. Stop other processes and retry the operation.

Explanation: The machine has run out of memory.

System Action: Processing continues.

User Response: Free up some system memory and retry the operation.

ACN0053ELicense file (licensefile) could not be opened.

Explanation: An attempt was made to read from the license file. This attempt failed.

System Action: Processing ends.

User Response: Reinstall the product. This will ensure that the correct license file is installed.

ACN0054ERead failure on license file (licensefile).

Explanation: An attempt was made to read from the license file. This attempt failed.

System Action: Processing ends.

User Response: Reinstall the product. This will ensure that the correct license file is installed.

ACN0055EWrite failure on license file (licensefile).

Explanation: An attempt was made to write to the license file. This attempt failed.

System Action: Processing ends.

User Response: Be sure that there is enough space on the workstation to write the file. If there is, try running the command again.

ACN0056EData in the license file (licensefile) is not in a valid format.

Explanation: An attempt was made to read information from the license file. This attempt failed.

System Action: Processing ends.

User Response: Reinstall the product.

ACN0057EThe checksum in the license file (licensefile) does not match the license string text.

Explanation: An attempt was made to read information from the license file. The checksum was not valid so it appears that the license file is not at the correct level.

System Action: Processing ends.

User Response: Reinstall the product.

ACN0058EThe 'Try and Buy' license has expired.

Explanation: This is an error message that indicates that the 'Try and Buy' license that was detected has expired.

System Action: Processing ends.

User Response: This product is no longer valid for use. A valid license must be obtained before running the product.

ACN0100EIncomplete command:

Explanation: This message displays the incomplete command that was entered.

System Action: Processing ends.

User Response: Re-enter the complete command.

ACN0101EInvalid argument:

Explanation: This message displays the command that was entered, up to and including the invalid command or option argument that was detected.

System Action: Processing ends.

User Response: Re-enter the command specifying a valid argument for the command or option.

ACN0102EInvalid command:

Explanation: This message displays the invalid command that was entered.

System Action: Processing ends.

User Response: Re-enter a valid command.

ACN0103EInvalid option for the specified command:

Explanation: This message displays the command that was entered, up to and including the option that was detected as invalid for the command.

System Action: Processing ends.

User Response: Re-enter the command specifying valid command options.

ACN0104EInvalid option:

Explanation: This message displays the command that was entered, up to and including the invalid option that was detected.

System Action: Processing ends.

User Response: Re-enter the command specifying valid command options.

ACN0105EMissing argument:

Explanation: This message displays the command that was entered, up to and including the command or option whose required argument is missing.

System Action: Processing ends.

User Response: Re-enter the command specifying a valid argument for the command or option.

ACN0106EThe following options cannot be specified together:

Explanation: This message displays the conflicting command options that were entered.

System Action: Processing ends.

User Response: Re-enter the command specifying valid command options.

ACN0107EThis command requires one of the following options:

Explanation: This message displays the options that were missing from the command entered.

System Action: Processing ends.

User Response: Re-enter the command specifying one of the command options required by the command.

ACN0108EMultiple dbnames are not allowed.

Explanation: A Restore command was issued and either multiple dbnames were specified for the dbname positional parameter into, relocate or to options or a wildcard character was part of the specified dbname, into, relocate or to option.

System Action: Processing ends.

User Response: Re-enter the command either specifying a single value for the positional parameter or option in error.

ACN0109EEqual numbers of the relocate and to options must be specified.

Explanation: Unequal numbers of the relocate and to options were specified on a restore command.

System Action: Processing ends.

User Response: Re-enter the command specifying the same number of relocate and to options.

ACN0110EWildcards are not allowed as part of the following parameters/options:

Explanation: This message displays the positional parameters and/or options that were specified incorrectly.

System Action: Processing ends.

User Response: Re-enter the command specifying the correct parameters and/or options.

ACN0132WTracing could not be started. Processing will continue.

Explanation: There was a problem trying to begin tracing.

System Action: Processing will continue with the command entered.

User Response: There should be other messages along with this one. Refer to the other messages to determine the problem.

ACN0133WCould not locate installation directory. Attempting to continue...

Explanation: An attempt was made to read the registry to determine where the Tivoli Data Protection application client was installed. This attempt failed.

System Action: Processing will continue with the command entered.

User Response: There should be other messages along with this one. Refer to the other messages to determine the problem. If the problem can not be determined, it may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.

ACN0134WCould not locate log directory. Processing will continue...

Explanation: An attempt was made to read the registry to determine where the Tivoli Data Protection application client log is located. This attempt failed.

System Action: Processing will continue with the command entered.

User Response: There should be other messages along with this one. Refer to the other messages to determine the problem. If the problem can not be determined, it may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.

ACN0150IOperation canceled by user.

Explanation: The user has requested that the Tivoli Data Protection application client end by entering ctrl-C.

System Action: Processing ends.

User Response: None

ACN0151EErrors occurred while processing the request.

Explanation: Attempting to process the request entered, an error occurred.

System Action: Processing ends.

User Response: Attempt to determine the source of the errors from viewing the log file. Correct the problems and try running the command again.

ACN0152IPerformance stats: seconds seconds spent in apicall API calls

Explanation: The indicated number of seconds were spent making API calls for the indicated system.

System Action: Processing continues.

User Response: None

ACN0153IPerformance stats: seconds seconds spent in function

Explanation: The indicated number of seconds were spent the named function.

System Action: Processing continues.

User Response: None

ACN0154EThe Tivoli Data Protection application client cannot work with the version of the Tivoli Storage Manager API you have installed. Please install version version.release.level or greater.

Explanation: The version of the Tivoli Storage Manager API currently installed on the system is older than the version used to build the Tivoli Data Protection application client.

System Action: Processing ends.

User Response: Install a version of the Tivoli Storage Manager API at or later than the indicated level. A copy is distributed with the Tivoli Data Protection application client.

ACN0155EThe Tivoli Data Protection application client cannot work with the release of Tivoli Storage Manager API you have installed. Please install release version.release.level or greater.

Explanation: The release of the Tivoli Storage Manager API currently installed on the system is older than the release used to build the Tivoli Data Protection application client.

System Action: Processing ends.

User Response: Install a release of the Tivoli Storage Manager API at or later than the indicated level. A copy is distributed with the Tivoli Data Protection application client.

ACN0156ECould not load the Tivoli Storage Manager API.

Explanation: The Tivoli Storage Manager API could not be loaded.

System Action: Processing ends.

User Response: Ensure the Tivoli Storage Manager API is correctly installed. Run the Tivoli Data Protection application client with the /TRACEFLAGS=API /TRACEFILE=filename options and view the tracefile to determine why it could not be loaded. Another possible cause is that the TSMAPI.DLL does not exist in the system directory. Re-install the Tivoli Storage Manager API, if this is the case.

ACN0160EAn authentication error occurred with your stored Tivoli Storage Manager password.

Explanation: You were unable to log on to the Tivoli Storage Manager server due an authentication error.

System Action: Processing stops.

User Response: The stored Tivoli Storage Manager password may have become corrupted. Contact your Tivoli Storage Manager server administrator.

ACN0161EAuthentication error. The password entered is not valid. You are not logged on to the Tivoli Storage Manager server.

Explanation: An incorrect password was entered.

System Action: Processing stops.

User Response: Enter the correct Tivoli Storage Manager password and try again.

ACN0162EThe passwords entered do not match. Please enter them again.

Explanation: An incorrect password was entered.

System Action: Processing stops.

User Response: Enter the passwords again.

ACN0163EThe directory path needs to be fully-qualified.

Explanation: The /intopath option was specified. However, this path needs to be fully-qualified.

System Action: Processing stops.

User Response: Re-enter the command again giving a fully-qualified /intopath.

ACN0167EThe fully-qualified file name is too long.

Explanation: An attempt was made to use a fully-qualified file name that was too long. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0200EFile (filename) could not be opened for reading.

Explanation: An attempt was made to open a file for reading. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0201EFile (filename) could not be opened for writing.

Explanation: An attempt was made to open a file for writing. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0202ERead failure on file (filename).

Explanation: An attempt was made to read from a file. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0203EWrite failure on file (filename).

Explanation: An attempt was made to write to a file. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0204EFile (filename) could not be closed.

Explanation: An attempt was made to close a file. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0205EFile (filename) statistics could not be obtained.

Explanation: An attempt was made to obtain file statistics. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0206EDirectory (directory) could not be created.

Explanation: An attempt was made to create a directory. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0207EDirectory path (directorypath) is too long.

Explanation: An attempt was made to use a directory path that was too long. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0208EThere is not enough disk space for the operation attempted.

Explanation: An attempted operation required more disk space than was available. The attempt failed.

System Action: Processing ends.

User Response: None

ACN0209EThe rename of file (filename1) to (filename2) failed.

Explanation: An attempt was made to rename a file. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0210EThe Tivoli Storage Manager high level qualifier is too long.

Explanation: An attempt was made to use a Tivoli Storage Manager high level qualifier that was too long. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0211EThe Tivoli Storage Manager low level qualifier is too long.

Explanation: An attempt was made to use a Tivoli Storage Manager low level qualifier that was too long. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0212EThe Tivoli Storage Manager filespace name is too long.

Explanation: An attempt was made to use a Tivoli Storage Manager filespace name that was too long. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0213EThe maximum number of objects allowed per Tivoli Storage Manager transaction is too small.

Explanation: In order to maintain backup data integrity, multiple backup objects are sent to the Tivoli Storage Manager server in a single transaction. The Tivoli Storage Manager server has indicated that the maximum number of objects allowed per transaction is less than the minimum required by the Tivoli Data Protection application client.

System Action: Processing ends.

User Response: Increase the maximum number of objects allowed per transaction on the Tivoli Storage Manager server and retry the operation.

ACN0214EThe backup object's management class backup copy group does not exist.

Explanation: The Tivoli Storage Manager server has indicated that the backup object's management class backup copy group does not exist.

System Action: Processing ends.

User Response: Contact your Tivoli Storage Manager server administrator.

ACN0215EAll backup objects do not have the same management class backup copy destination.

Explanation: In order to maintain backup data integrity, multiple backup objects are sent to the Tivoli Storage Manager server within a single transaction. All backup objects within a single transaction are required to have the same management class backup copy destinations.

System Action: Processing ends.

User Response: Contact your Tivoli Storage Manager server administrator.

ACN0216EUnable to obtain space information for volume (volumename).

Explanation: An attempt was made to obtain space information for a volume. This attempt failed.

System Action: Processing ends.

User Response: None

ACN0217EThe Tivoli Storage Manager filespace name is invalid.

System Action: Processing ends.

User Response: Contact your service representative.

ACN0218EThe Tivoli Storage Manager high level qualifier is invalid.

System Action: Processing ends.

User Response: Contact your service representative.

ACN0219EThe Tivoli Storage Manager low level qualifier is invalid.

System Action: Processing ends.

User Response: Contact your service representative.

ACN0255EPASSWORDACCESS is Generate. Either the stored password is incorrect or there is no stored password. If you do not have a stored password, use of the -TSMPassword=xxx option will set and store your password.

Explanation: The client options file has the PASSWORDACCESS option set to generate. Currently, there is no password that has been stored. An initial password needs to be stored.

System Action: Processing ends.

User Response: Invoke the command again using the -TSMPassword option. Any subsequent commands should now complete without specifying a password.

ACN0256EThe password in your Tivoli Storage Manager options file has expired. Please change your password on the Tivoli Storage Manager server using the 'change password' command and then either change or remove the password value in your options file.

Explanation: Your Tivoli Storage Manager password has expired. You need to change your password.

System Action: Processing ends.

User Response: Obtain a new password for your Tivoli Storage Manager node using the change password command or by asking your Tivoli Storage Manager Administrator to change your password.

ACN0257EYour password has expired.

Explanation: Your Tivoli Storage Manager password has expired. A new password needs to be obtained.

System Action: Processing ends.

User Response: Obtain a new password for your Tivoli Storage Manager node using the change password command or by asking your Tivoli Storage Manager Administrator to change your password.

ACN0258EYou did not enter a valid password. Processing ends.

Explanation: The password that was entered was not a valid password.

System Action: Processing ends.

User Response: Re-enter the command specifying a valid password.

ACN0259EThe password you entered for verification does not match the password you entered for your new password. Your password will not be changed.

Explanation: The password you entered for verification of your new password does not match the new password that was entered.

System Action: Processing ends.

User Response: Try again to change your password being sure to enter the same password for the new password and for the verification password.

ACN0260IPassword successfully changed.

Explanation: The change password command completed successfully

System Action: Processing ends.

User Response: None

ACN0261IThere are no backups for the server named servername.

Explanation: There are no backups on the Tivoli Storage Manager server for the specified server name.

System Action: Processing ends.

User Response: None

ACN0262IThere are no backups matching the filespec directorypath and the server name servername.

Explanation: There are no database backups on the Tivoli Storage Manager server for the specified server name.

System Action: Processing ends.

User Response: None

ACN0263EFailed to start Web browser with a return code of returncode.

Explanation: An attempt was made to start the web browser to view the TSM HTML book. This attempt failed.

System Action: Processing ends.

User Response: Start your web browser manually and point it to bookfrm.htm in the agent htm directory.

ACN0264ICould not find the default browser defined. An attempt will be made to use Microsoft's Internet Explorer.

Explanation: An attempt was made to read the registry to determine the default browser. However, there was not one defined. It will be determined where Microsoft Internet Explorer is installed.

System Action: Processing continues.

User Response: It is possible that a default browser is not defined for the system. This is okay. An attempt will be made to use Microsoft's Internet Explorer.

ACN0265ECould not find Internet Explorer.

Explanation: An attempt was made to read the registry to determine where Microsoft's Internet Explorer was installed. This attempt failed.

System Action: Processing ends.

User Response: Make sure that the registry is set up correctly for Internet Explorer.

ACN0266ECould not find the Tivoli Storage Manager HTML books.

Explanation: An attempt was made to read the registry to determine where the Tivoli Storage Manager books were installed. This attempt failed.

System Action: Processing ends.

User Response: It may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.

ACN0267EThe verify password entered does not match the new password entered.

Explanation: The verify password does not match the new password.

System Action: Processing ends.

User Response: Retry the command with a matching verify password.

ACN0300EInvalid restore type.

Explanation: The type of restore requested is invalid.

System Action: Processing ends.

User Response: Re-enter the command specifying a valid restore type.

ACN0301EInvalid backup type.

Explanation: The type of backup requested is invalid.

System Action: Processing ends.

User Response: Re-enter the command specifying a valid backup type.

ACN0302EA failure occurred on stripe number (stripe number), rc = return code

Explanation: A failure occurred on the numbered stripe.

System Action: Processing ends.

User Response: There should be other messages along with this one. Refer to the other messages to determine the problem.

ACN3500ITDP for Microsoft Exchange: Starting backup type backup of object name from server server name.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a backup is started.

System Action: None

User Response: None Centrally logged

ACN3501ITDP for Microsoft Exchange: backup type backup of object name from server server name completed successfully. bytes bytes sent in seconds seconds.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a backup completes successfully.

System Action: None

User Response: None Centrally logged

ACN3502ETDP for Microsoft Exchange: backup type backup of object name from server server name failed, rc = return code.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a restore fails.

System Action: None

User Response: None Centrally logged

ACN3503ITDP for Microsoft Exchange: backup type backup of storage group name from server server name was canceled by the user.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group backup was canceled by the user.

System Action: None

User Response: None Centrally logged

ACN3504ITDP for Microsoft Exchange: Starting restore for server servername.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a restore.

System Action: None

User Response: None Centrally logged

ACN3505ITDP for Microsoft Exchange: Restore from server servername to servername is complete. Total backups restored: Total bytes transferred: Elapsed processing time: Secs Throughput rate: Kb/Sec

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the end of a restore.

System Action: None

User Response: None Centrally logged

ACN3506ITDP for Microsoft Exchange: Starting backup type restore of storage group storage group name to server server name.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a storage group restore.

System Action: None

User Response: None Centrally logged

ACN3507ETDP for Microsoft Exchange: backup type restore of storage group storage group name to server server name completed successfully.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore completes successfully.

System Action: None

User Response: None Centrally logged

ACN3508ETDP for Microsoft Exchange: backup type restore of storage group storage group name to server server name failed, rc = return code.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore fails.

System Action: None

User Response: None Centrally logged

ACN3509ITDP for Microsoft Exchange: backup type restore of storage group storage group name to server server name was canceled by the user.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore was canceled by the user.

System Action: None

User Response: None Centrally logged

ACN3510ITDP for Microsoft Exchange: Attempting to inactivate the object: filespace - [filespace name], hl - [high level], ll - [low level]

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the attempt to inactivate an object.

System Action: None

User Response: None Centrally logged

ACN3511ITDP for Microsoft Exchange: Inactivation of the previous objects succeeded.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the success of the inactivation of objects.

System Action: None

User Response: None Centrally logged

ACN3512ETDP for Microsoft Exchange: Inactivation of the previous objects failed.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of the inactivation of objects.

System Action: None

User Response: None Centrally logged

ACN3513ETDP for Microsoft Exchange: Inactivation of the previous objects was canceled.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of the inactivation of objects because the task was canceled by the user.

System Action: None

User Response: None Centrally logged

ACN3514ITDP for Microsoft Exchange: Starting backup for server servername.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a backup.

System Action: None

User Response: None Centrally logged

ACN3516ITDP for Microsoft Exchange: Backup of server servername is complete. Total storage groups backed up: Total bytes transferred: Elapsed processing time: Secs Throughput rate: Kb/Sec

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the end of a backup request.

System Action: None

User Response: None Centrally logged

ACN3517ETDP for Microsoft Exchange: Backup of server servername failed, rc = returncode.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of a backup request.

System Action: None

User Response: None Centrally logged

ACN3518ITDP for Microsoft Exchange: Backup of server servername failed. The request was canceled by the user.

Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of a backup request. The user canceled the backup.

System Action: None

User Response: None Centrally logged

ACN5050IA new configuration file has been created.

Explanation: The /configfile value specified a file name that didn't already exist. A new file has been created.

System Action: Processing continues.

User Response: None.

ACN5051WThe configuration file cannot be found, using default settings.

Explanation: The /configfile value specified a file that can't be found, so default settings are being used.

System Action: Processing continues.

User Response: Ensure the file name intended is specified, then re-enter the command.

ACN5052EAn error occurred trying to set the preference preference.

Explanation: An error occurred while writing to the preferences file.

System Action: Processing ends.

User Response: View any other messages that were displayed. After reviewing the messages and fixing any of the problems indicated, try running the command again.

ACN5053EThe value for the preference preference is not valid. See the TDPEXCC HELP SET output or the User's Guide for valid SET command parameters.

Explanation: The preference being set is not valid.

System Action: Processing ends.

User Response: Run "tdpexcc help set" or look at the User's Guide for valid SET command parameters.

ACN5054IThe preference has been set successfully.

Explanation: The preference was set successfully.

System Action: Processing ends.

User Response: None

ACN5055EThe Microsoft Exchange API could not be loaded.

Explanation: If running on Microsoft Exchange 5.5, the dll that is attempting to load is edbbcli.dll. If running on a later version of Microsoft Exchange, the dll that is attempting to load is esebcli2.dll.

System Action: Processing ends.

User Response: Ensure that the Microsoft Exchange Server has been correctly installed.

ACN5056IThe logfile log file could not be pruned. Processing will continue.

Explanation: An attempt was made to prune the log. This attempt was unsuccessful.

System Action: Processing continues.

User Response: It could be that the log file does not exist. If this is not the case, view the log for indications of what the problems may be.

ACN5057IThe logfile log file has been pruned successfully.

Explanation: The log mentioned pruned successfully.

System Action: Processing continues.

User Response: None.

ACN5058WThe logfile name is greater than the maximum allowed. Processing will continue using a logfile name of logfile in the current directory.

Explanation: The logfile name entered was not fully qualified. When the fully qualified logfile name was created, it was longer than the possible length of a logfile.

System Action: Processing continues creating and using a logfile in the current directory.

User Response: You may want to consider updating the logfile name using a fully qualified path.

ACN5059WThe logfile log file cannot be opened for writing. There will be no logging of events.

Explanation: The log mentioned could not be opened for append. Therefore, there will be no logging done.

System Action: Processing continues without logging.

User Response: Determine why the log could not be opened. It could be that the log file is going to a non-existent drive or partition. Or, that the file is read-only and cannot be written to.

ACN5060EA Tivoli Storage Manager API error has occurred.

Explanation: A Tivoli Storage Manager API api error has occurred.

System Action: Processing ends.

User Response: Retry the operation. If the error persists, contact your service representative.

ACN5061EA Microsoft Exchange api error has occurred.

Explanation: A Microsoft Exchange api error has occurred.

System Action: Processing ends.

User Response: Retry the operation. If the error persists, contact your service representative.

ACN5062EThe version of Microsoft Exchange that is running is not a supported version for Tivoli Data Protection for Microsoft Exchange.

Explanation: Tivoli Data Protection for Microsoft Exchange supports Microsoft Exchange 5.5 or Microsoft Exchange 2000.

System Action: Processing ends.

User Response: Update your Microsoft Exchange server to a supported platform.

ACN5063EAn error occurred trying to get the Microsoft Exchange version information. It could be a problem with the registry. Or, a Microsoft Exchange Server is not installed on this machine.

Explanation: An attempt was made to read the registry to determine the level of Microsoft Exchange that is currently running. This attempt failed.

System Action: Processing ends.

User Response: Determine if the registry has been corrupted. Or, it is possible that the Microsoft Exchange Server is not installed on this machine.

ACN5064WThe service cannot be started when doing a restore.

Explanation: A request was made to restore the listed database. However, the service associated with this database is started. It needs to be stopped in order to do this restore.

System Action: Processing ends.

User Response: Stop the associated service and reenter the restore command.

ACN5065EAll of the services associated with this restore are running.

Explanation: A request was made to restore some databases. However, all of the services associated with these databases are running. The services need to be stopped in order to do this restore.

System Action: Processing ends.

User Response: Stop the associated services and reenter the restore command.

ACN5066WThe storage group <storagegroup> does not exist.

Explanation: A storage group was entered that does not exist on the server specified. In particular, the one that is listed in the message.

System Action: Processing ends.

User Response: Reenter the command giving a storage group that exists.

ACN5067ENone of the storage groups and/or databases entered exist. Or, if they do exist, and you are using Exchange 2000, it could be that the databases have not been dismounted.

Explanation: None of the storage groups that were entered, exist on the Microsoft Exchange Server. Or, this could mean that of the storage groups entered, it is possible that there are some databases that are being restored that are not dismounted.

System Action: Processing ends.

User Response: Verify that all of the databases have been dismounted in order to do the restore. Or, verify that all of the storage groups exist that were entered on the command line.

ACN5068WThe database <databasename> does not exist in the storage group <storagegroup>.

Explanation: The database that was entered does not exist in the storage group that was entered.

System Action: Processing ends.

User Response: Reenter the command giving a valid database name that would exist in a valid storage group.

ACN5069WThe database <database> in the storage group <storage group> is not dismounted.

Explanation: While looking at the list to restore, it was determined that not all of the databases within the storage groups were dismounted.

System Action: Processing continues skipping over the listed databases and storage groups.

User Response: If a restore needs to be done for one of the databases skipped, reenter the command being sure that these databases are now dismounted.

ACN5070WThe Directory Service is not running. The Directory will not be backed up.

Explanation: A request was made to backup the Directory service. However, the Directory service needs to be running in order to do the backup.

System Action: Processing ends.

User Response: Start the Directory service and reenter the backup command.

ACN5071WThe Information Store is not running. The Information Store will not be backed up.

Explanation: A request was made to backup the Information Store. However, the Information Store needs to be running in order to do the backup.

System Action: Processing ends.

User Response: Start the Information Store and reenter the backup command.

ACN5072WDatabases in storage group <storage group> are dismounted -- skipping.

Explanation: A request was made to backup a set of storage groups. However, there are databases in this storage group that are not mounted. All of the databases need to be mounted in order to backup this storage group.

System Action: Processing continues, but skips this particular database.

User Response: Mount all of the databases for this particular storage group and reissue the backup for this storage group.

ACN5073ENone of the storage groups entered are in a state to be backed up.

Explanation: A request was made to backup a set of storage groups. However, each of the storage groups entered has at least one database that is dismounted.

System Action: Processing ends.

User Response: Mount all of the databases for the particular storage groups and reissue the backup command.

ACN5074ENone of the databases/storage groups entered exist.

Explanation: A request was made to backup a set of storage groups or databases. However, none exist. It could be that the name was typed in without the correct casing.

System Action: Processing ends.

User Response: Be sure that the correct casing was used when entering the list to be backed up. Then, reissue the backup command.

ACN5076WUnable to inactivate all previous backup objects.

Explanation: A request was made to inactivate some previous backup objects. This attempt failed.

System Action: Processing ends.

User Response: When the next full of the database is done, another attempt will be made to inactivate the failed objects.

ACN5083IAll of the storage groups entered have been excluded.

Explanation: An attempt was made to do a backup. However, the storage groups or databases entered have been excluded by an exclude statement in the options file.

System Action: Processing ends.

User Response: If you want this storage group or database backed up, you need to modify the exclude statements in your options file.

ACN5084WIS was not input as one of the parts to restore. The partial option will be ignored.

Explanation: A request was made to restore either/or the private or public part of the Information Store. However, the IS was not input as one of the parts to restore.

System Action: Processing continues ignoring the partial option.

User Response: If you really want to restore either/or the public or private part of the Information Store, you need to enter IS as an input.

ACN5086WNone of the storage groups entered exist. Or, if doing a DBCOPY backup, the database entered does not exist.

Explanation: A storage group was entered that does not exist on the server specified. Or, if a DBCOPY backup was entered, the dbname specified does not exist on the Microsoft Exchange Server.

System Action: Processing ends.

User Response: Reenter the command giving a storage group or dbname that exists.

ACN5140IStorage Group <storagegroup> does not exist - skipping.

Explanation: The storage group that was specified by the user is not found on this Exchange server.

System Action: This storage group is ignored.

User Response: Check for misspelled input and re-enter command.

ACN5141IDatabase <database>, Storage Group <storagegroup> does not exist - skipping.

Explanation: This combination of storage group and database name that was specified by the user is not found on this Microsoft Exchange server.

System Action: This combination is ignored.

User Response: Check for misspelled input and re-enter command.

ACN5142ENo storage group was found that matches the request.

Explanation: The storage groups or databases could not be found on this Microsoft Exchange server.

System Action: Execution ends.

User Response: Check for misspelled input and re-enter command.

ACN5237EUnable to communicate with the Microsoft Exchange Server.

Explanation: An attempt was made to communicate the with the Microsoft Exchange Server that was entered. This attempt failed.

System Action: Processing ends.

User Response: Be sure that the Microsoft Exchange server that was entered is valid. Also, be sure that the Microsoft Exchange server is running.

ACN5238EUnable to retrieve the domain information for the Microsoft Exchange Server.

Explanation: An attempt was made to retrieve the domain information for the Microsoft Exchange Server. This attempt failed.

System Action: Processing ends.

User Response: Be sure that the Microsoft Exchange server is running.

ACN5239EUnable to retrieve the storage group information.

Explanation: An attempt was made to retrieve the storage group information for the Microsoft Exchange Server. This attempt failed.

System Action: Processing ends.

User Response: Be certain that the Microsoft Exchange Server is running properly.

ACN5240EUnable to retrieve the database information.

Explanation: An attempt was made to retrieve the database information for the storage group of the Microsoft Exchange Server. This attempt failed.

System Action: Processing ends.

User Response: Be certain that the Microsoft Exchange Server is running properly.

ACN5241EThe Microsoft Exchange Information Store is currently not running.

Explanation: An attempt was made to retrieve the Microsoft Exchange Server information. This attempt failed.

System Action: Processing ends.

User Response: In order to retrieve the Microsoft Exchange Server information, the Microsoft Exchange Information Store needs to be running. Start this service to get the requested information.

ACN5301EUnable to get the value for the Organization from the registry.

Explanation: An attempt was made to read the registry to determine the organization for the Microsoft Exchange Server. This attempt failed.

System Action: Command ends.

User Response: Determine if there is a problem with the registry. Or, Microsoft Exchange may not be installed properly.

ACN5302EUnable to get the value for the Site from the registry.

Explanation: An attempt was made to read the registry to determine the site for the Microsoft Exchange Server. This attempt failed.

System Action: Command ends.

User Response: Determine if there is a problem with the registry. Or, Microsoft Exchange may not be installed properly.

ACN5303EUnable to get the value for Circular Logging from the registry.

Explanation: An attempt was made to read the registry to determine the Circular Logging setting for either the IS or the DIR of the Microsoft Exchange Server. This attempt failed.

System Action: Command ends.

User Response: Determine if there is a problem with the registry. Or, Microsoft Exchange may not be installed properly.

ACN5304EUnable to open service to determine if running or not.

Explanation: An attempt was made to open a service. This attempt failed.

System Action: Command ends.

User Response: Determine if there is a problem with the Microsoft Exchange server.

ACN5305EUnable to query service information.

Explanation: An attempt was made to query specific service information. This attempt failed.

System Action: Command ends.

User Response: Determine if there is a problem with the Microsoft Exchange server.

ACN5350EAn unknown Exchange API error has occurred.

Explanation: An Exchange api error has occurred but the associated error message could not be found. The Windows NT event log may contain more information.

System Action: Processing ends.

User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.

ACN5351EThe Exchange server application is not registered for backup.

Explanation: The Exchange server application must be registered for backup with the Windows Server. The Windows NT event log may contain more information.

System Action: Processing ends.

User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.

ACN5352EThe Exchange server application is not registered for offline restore.

Explanation: The Exchange server application must be registered for offline restore with the Windows Server. The Windows NT event log may contain more information.

System Action: Processing ends.

User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.

ACN5353EThe Exchange server application is not registered for online restore.

Explanation: The Exchange server application must be registered for online restore with the Windows Server. The Windows NT event log may contain more information.

System Action: Processing ends.

User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.

ACN5354EThe storage group was not found.

Explanation: The specified storage group name was not found.

System Action: Processing ends.

User Response: Verify the command input and retry the operation. If the error persists, contact your service representative.

ACN5355EThe database was not found.

Explanation: The specified database name was not found.

System Action: Processing ends.

User Response: Verify the command input and retry the operation. If the error persists, contact your service representative.

ACN5356EThe database file name is undefined.

Explanation: Every Microsoft Exchange database must specify a database file name.

System Action: Processing ends.

User Response: Verify the database properties and retry the operation. If the error persists, contact your service representative.

ACN5357WThe truncation of the transaction log failed.

Explanation: The truncation of the transaction log failed.

System Action: Processing continues.

User Response: There should be other messages along with this one. Refer to the other messages to determine the problem.

ACN5358EA Microsoft Exchange API protocol error has occurred.

Explanation: An unrecoverable Microsoft Exchange API protocol error has occurred.

System Action: Processing ends.

User Response: Contact your service representative.

ACN5359EAn attempt was made to get the TEMP environment variable. This attempt failed.

Explanation: The TEMPLOGRESTOREPATH option was not set for the restore. So, an attempt was made to get the TEMP environment variable for the machine. This attempt failed.

System Action: Processing ends.

User Response: Be sure that the TEMP environment variable is set for this machine. Or, you can use the TEMPLOGRESTOREPATH option with the restore.

ACN5360EThe /ERASEexistingdata option is not allowed during a partial restore.

Explanation: A partial storage group restore was requested with the /ERASEexistingdata option. The /ERASEexistingdata option is not allowed during a partial restore.

System Action: Processing ends.

User Response: Reissue the command to restore the entire storage group or reissue the command without the /ERASEexistingdata option.

ACN5361EIt is invalid to have an '*' within a storage group name.

Explanation: An attempt was made to backup a storage group that contains an '*'. It is invalid to have an '*' in a storage group name.

System Action: Processing continues, but this storage group will not be backed up.

User Response: Either rename the storage group or this storage group cannot be backed up.

ACN5362WThe filespace <filespace> in an invalid filespace name.

Explanation: When getting the filespaces, it was noted that the filespace displayed in the message existed, but is an invalid filespace.

System Action: Processing continues, but this filespace will not be used.

User Response: It is possible that there is a storage group that exists that contains invalid characters within its name. Refer to the Microsoft Exchange documentation as to the list of invalid characters.

ACN5500EThe MultiByteToWideChar() function failed.

Explanation: This is an internal error.

System Action: Processing ends.

User Response: Retry the operation. If this error persists, contact your service representative.

ACN5501EThe WideCharToMultiByte() function failed.

Explanation: This is an internal error.

System Action: Processing ends.

User Response: Retry the operation. If this error persists, contact your service representative.

ACN5705WAn error was encountered with Tivoli Storage Manager API initialization, rc = returncode. Examine the dsierror.log for more information or determine if the TSM API is installed properly.

Explanation: An attempt was made to run setup for the Tivoli Storage Manager API. However, errors were encountered.

System Action: Processing continues.

User Response: Examine the dsierror.log file to determine the problem. If this file does not exist, it is possible that the TSM API is not installed properly. If this is the case, reinstall the TSM API and try running the command again.

ACN5706IThe logfile_name log file did not need pruning.

Explanation: The log file specified did not need to be pruned.

System Action: Processing continues.

User Response: The log file will automatically be pruned at a later date. If the log file is too large now, lower the number of days the log entries are retained.

ACN5707WThe logfile_name log file could not be opened for writing. The log was not pruned and there will be no logging of events.

Explanation: The log mentioned could not be opened for append. Therefore, there will be no logging done and the request to prune was not done.

System Action: Processing continues without logging and without pruning.

User Response: Determine why the log could not be opened. It could be that the log file is going to a non-existent drive or partition, or that the file is marked read-only.

ACN5724INo databases have been selected for backup.

Explanation: The backup button was pressed but no databases have been selected in the list in the graphical user interface.

System Action: Processing stops.

User Response: Select a database then press the backup button.

ACN5725INo Storage Groups have been selected for backup.

Explanation: The backup button was pressed but no Storage Groups have been selected in the tree or list in the graphical user interface.

System Action: Processing stops.

User Response: Select a Storage Group then press the backup button.

ACN5741INo Backups have been selected to be Restored.

Explanation: The restore button was pressed but nothing was selected in the tree or list view.

System Action: Processing stops.

User Response: Select something then press the restore button again.

ACN5771WAt least one of the database's services that is selected for restore is running. Do you want to stop the service(s)?

Explanation: It has been detected that a service you are trying to restore is running.

System Action: None

ACN5772WAt least one of the databases that is selected for restore is mounted. Do you want to dismount the database(s)?

Explanation: It has been detected that a database you are trying to restore is mounted.

System Action: None

ACN5779EUnable to dismount database database in storage group storage group. Do you want to continue the restore process?

Explanation: An error was received while trying to dismount a database.

System Action: None.

User Response: Press OK to try to continue with the restore process or cancel to stop.


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