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The following sections describe procedures for troubleshooting device configuration. The sections give pointers to additional information where applicable.
You can display information about devices connected to the server by using the Device Information utility.
The information provided by this utility is from the Windows registry. Some of the information is put into the registry by the Tivoli Storage Manager device driver. To receive accurate information, ensure that the device driver is running. If the device driver is not running, the information may be incorrect if device attachments have changed since the last time the device driver was running.
You can display the Windows Event Log to understand the problem behind some device errors.
You can also use filtering to see just the events related to Tivoli Storage Manager. From the View menu, select Filter Events..., and set the filter to show events with event ID 11.