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Installation Troubleshooting


Table 22. Symptoms and Resolutions

Symptom Resolution
If you receive a message during setup indicating that you do not have enough free space to install on a drive that does have free space. Try updating an entry in the setup.ini file that is included with the package. If your package is on CD, you'll have to copy the entire package to a hard drive so that you can edit setup.ini. Once setup.ini is available on your hard drive you can edit it and change the line DiskSpace=8000 to DiskSpace=0000.
If you receive a message indicating an internal error of 2735 Ensure that you have at least NT4 SP3 installed, including the level of Internet Explorer that ships with SP3 or higher.
If you do not see any TSM icons on the desktop after an install Click on an empty area of the desktop and press F5 to refresh the desktop display
If near the end of the installation process, a warning message box titled 'HTML 1.31 Update' displays with the text, "This computer already has a newer version of HTML Help" Click on the OK button and continue
If Silent Install doesn't appear to work Remove the /qn parameter and re-execute your msiexec command. Any errors should be displayed. After you fix the problem add the /qn parameter again.


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