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Table 22. Symptoms and Resolutions
Symptom | Resolution |
---|---|
If you receive a message during setup indicating that you do not have enough free space to install on a drive that does have free space. | Try updating an entry in the setup.ini file that is included with the package. If your package is on CD, you'll have to copy the entire package to a hard drive so that you can edit setup.ini. Once setup.ini is available on your hard drive you can edit it and change the line DiskSpace=8000 to DiskSpace=0000. |
If you receive a message indicating an internal error of 2735 | Ensure that you have at least NT4 SP3 installed, including the level of Internet Explorer that ships with SP3 or higher. |
If you do not see any TSM icons on the desktop after an install | Click on an empty area of the desktop and press F5 to refresh the desktop display |
If near the end of the installation process, a warning message box titled 'HTML 1.31 Update' displays with the text, "This computer already has a newer version of HTML Help" | Click on the OK button and continue |
If Silent Install doesn't appear to work | Remove the /qn parameter and re-execute your msiexec command. Any errors should be displayed. After you fix the problem add the /qn parameter again. |