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Tivoli Storage Manager Using the Application Program Interface


How to Contact Us

For support for this or any Tivoli product, you can contact Tivoli Customer Support in one of the following ways:

Customers in the United States also can call 1-800-TIVOLI8 (1-800-848-6548). For product numbers 5697-TS9, 5697-DRS or 5697-DPM, call 1-800-237-5511.

International customers can consult the Web site for customer support telephone numbers.

You can review the Customer Support Handbook that is available on our Web site at:

      http://www.tivoli.com/support/handbook

When you contact Tivoli Customer Support, have available the identification information for your company so that support personnel can assist you. Company identification information might be needed to access various online services that are available on the Web site.

The support Web site offers information including a guide to support services (the Customer Support Handbook); frequently asked questions (FAQs); and documentation for all Tivoli products, including Release Notes, Redbooks, and White Papers. The documentation for some product releases is available in both PDF and HTML formats. Translated documents are available for some product releases.

Tivoli Storage Manager manuals are translated into other languages. Contact your TSM representative for a list of available translations.

You can order documentation by e-mail at:

   swdist@tivoli.com

Please provide the publication number, part number, or order number of the document that you request. Alternatively, you can provide the document title, version number, and date of publication.

We are very interested to hear about your experience with Tivoli products and documentation. We welcome your suggestions for improvements. If you have comments or suggestions about our documentation, please contact us in one of the following ways:

When you send information to Tivoli, you give Tivoli a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.


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