Troubleshooting Guide

Still Have Problems?

If you still have problems with your client, contact DB2 Customer Support with the following information:

• A description of the events leading up to the problem
• A full description of the problem, including any SQL messages and associated reason codes
• The db2diag.log file and any trap or dump files, for both the client and server. See First Failure Data Capture, for more information.
• Output from the following commands:
  • LIST DB DIRECTORY
  • LIST NODE DIRECTORY
  • GET DBM CONFIG
  • db2level
• ODBC/CLI traces for ODBC applications (see the CLI Guide and Reference manual).

Your DB2 Customer Support representative may also ask for and describe how to take a protocol stack trace.