Service Guide

Diagnostics error codes

Note:In the following error codes, if XXX is 000, 195, or 197, do not replace a part. These error codes have the following meanings:

000
The test passed.

195
Esc was pressed to end the test.

197
This is a warning error and may not indicate a hardware failure.

For all other error codes, replace the part or perform the actions indicated.

Table 11 describes diagnostic error codes and their suggested actions.

Table 11. Diagnostic error codes
Error Code Meaning Suspected Part/Suggested Actions
001-XXX-000 Failed core tests Suspected part:
  1. Processor/PCI Board
  2. System Board
001-XXX-001 Failed core tests
Suspected part:
Processor/PCI Board

001-250-000 Failed System Board ECC Suspected part:
  1. Processor/PCI Board
  2. System Board
001-250-001 Failed Processor Board ECC Suspected part:
  1. Processor/PCI Board
  2. System Board
005-XXX-000 Failed Video test Suspected part:
  1. System Board
  2. Processor Board
011-XXX-000 Failed COM1 Serial Port test Suspected part:
System Board
011-XXX-001 Failed COM2 Serial Port test Suspected part:
System Board
014-XXX-000 Failed Parallel Port test Suspected part:
System Board
015-XXX-001 Failed USB test Suspected part:
System Board
020-XXX-000 Failed PCI Interface test Suspected part:
  1. Processor/PCI Board
  2. System Board
020-XXX-001 Failed Hot-Swap Slot 1 LED Latch test. Suspected part:
  1. PCI Hot-Swap Latch Assembly
  2. System Board
020-XXX-002 Failed Hot-Swap Slot 2 PCI Latch test Suspected part:
  1. PCI Hot-Swap Latch Assembly
  2. System Board
020-XXX-003 Failed Hot-Swap Slot 3 PCI Latch test Suspected part:
  1. PCI Hot-Swap Latch Assembly
  2. System Board
020-XXX-004 Failed Hot-Swap Slot 4 PCI Latch test Suspected part:
  1. PCI Hot-Swap Latch Assembly
  2. System Board
030-XXX-000 Failed Internal SCSI interface test Suspected part:
System Board
030-XXX-00N Failed SCSI test on PCI slot N Suspected part:
Adapter

Suggested action: Check system error log before replacing a part.

035-XXX-099 No adapters were found Suggested action: If the adapter is installed, recheck the connection.
035-XXX-S99 Failed RAID test on PCI slot S
Note:Check the System Error Log before replacing a part.

Suspected part:

  1. Cable
  2. SCSI Backplane
  3. Adapter
035-XXX-SNN NN = SCSI ID of failing hard disk
Note:Check the System Error Log before replacing a part.

Suspected part: Hard Disk with SCSI ID NN on RAID adapter in PCI slot S.

035-253-S99 RAID adapter initialization failure; ServeRAID Adapter in slot S is not configured properly Suspected part:
  1. Cable
  2. SCSI Backplane
  3. Adapter

Suggested action: Obtain the basic and extended configuration status.

075-XXX-000 Failed Power Supply test Suspected part: Power Supply
089-XXX-001 Failed Microprocessor test Suspected part:
  1. VRM 1
  2. Microprocessor 1
089-XXX-002 Failed Microprocessor test Suspected part:
  1. VRM 2
  2. Microprocessor 2
165-XXX-000 Failed Service Processor test Suspected part:
  1. System Board.
    Note:Before replacing the System Board, ensure that System Board jumper J-45 (the default) is not installed when the error occurs.
  2. Processor Board
  3. Power Backplane
  4. Hot-Swap Drive Backplane
180-XXX-000 Diagnostics LED failure Suspected part: Power Switch Assembly

Suggested action: Run the light-path diagnostics test for the failing LED (see Light-path diagnostics).

180-XXX-001 Failed information LED panel test Suspected part:
  1. Information LED panel
  2. Diagnostic LED panel
180-XXX-002 Failed Diagnostics LED Panel test Suspected part:
  1. Diagnostics LED Panel
  2. Power Switch Assembly
180-XXX-003 Failed System Board LED test Suspected part: System Board
180-XXX-004 Failed Processor Board LED test Suspected part:
  1. Processor/PCI Board
  2. System Board

180-XXX-005

Failed SCSI Backplane LED test Suspected part:
  1. SCSI Backplane
  2. SCSI Backplane Cable
  3. System Board

180-XXX-006

Memory Board LED test Suspected part:
  1. Memory
  2. Processor/PCI Board
  3. System Board

201-XXX-0NN

Failed Memory test Suspected part:
  1. DIMM Location DIMM1 - DIMM4 where NN can be a value from 01 to 04. 01 = DIMM2, 02 = DIMM1, 03 = DIMM4, 04 = DIMM3
  2. System Board

201-XXX-999

Multiple DIMM failure; see error text for failing DIMMs Suspected part: System Board

202-XXX-001

Failed System Cache test Suspected part:
  1. VRM 1
  2. Microprocessor 1

202-XXX-002

Failed System Cache test Suspected part:
  1. VRM 2
  2. Microprocessor 2

206-XXX-000

Failed Diskette Drive test Suspected part:
  1. Cable
  2. Diskette Drive
  3. System Board

215-XXX-000

Failed IDE CD-ROM test Suspected part:
  1. CD-ROM Drive Cables
  2. CD-ROM Drive
  3. System Board

217-XXX-000

Failed BIOS Hard Disk test
Note:If RAID is configured, the hard disk number refers to the RAID logical array.
Suspected part: Hard Disk 1

217-XXX-001



Failed BIOS Hard Disk test
Note:If RAID is configured, the hard disk number refers to the RAID logical array.
Suspected part: Hard Disk 2

217-XXX-002



Failed BIOS Hard Disk test.
Note:If RAID is configured, the hard disk number refers to the RAID logical array
Suspected part: Hard Disk 3

217-XXX-003

Failed BIOS Hard Disk test
Note:If RAID is configured, the hard disk number refers to the RAID logical array.
Suspected part: Hard Disk 4

217-XXX-004



Failed BIOS Hard Disk test
Note:If RAID is configured, the hard disk number refers to the RAID logical array.
Suspected part: Hard Disk 5

264-XXX-0NN

Failed Tape Drive test Suspected part:
  1. Tape Cartridge, if user executed the Read/Write Tape Drive test (XXX = 256)
  2. SCSI or Power Cable connected to tape drive with SCSI ID NN.
  3. Tape Drive with SCSI ID NN (Refer to the Help and Service Information appendix of the tape drive's user guide).
  4. System Board or SCSI Controller (Run SCSI Controller Diagnostic to determine if the SCSI bus is functioning properly.)

264-XXX-999

Errors on multiple tape drives Suggested action: See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error.

301-XXX-000

Failed Keyboard test Suspected part: Keyboard

405-XXX-000

Failed Ethernet test on controller on the System Board Suspected part: System Board

Suggested action: Verify that Ethernet is not disabled in BIOS


405-XXX-00N

Failed Ethernet test on adapter in PCI slot N Suspected part:
  1. Adapter in PCI slot N.
  2. System Board

415-XXX-000

Failed Modem test Suspected part:
  1. Cable
  2. Modem
    Note:Ensure that the modem is present and attached to appliance.
  3. System Board

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