Service Guide


Error symptoms

Table 12 contains information on error symptoms and suggested actions.

Table 12. Error symptoms and suggested actions
Error Symptom Suspected Part/Suggested Action
CD is not working properly Suggested action
  1. Clean the CD
  2. Run CD-ROM Diagnostic
CD-ROM drive tray is not working Suspected part: CD-ROM Drive

Suggested action:

  1. Ensure the appliance is switched ON
  2. Insert the end of a paper clip into the manual tray-release opening
  3. Run CD-ROM Diagnostic
CD-ROM drive is not recognized Suspected part:
  1. CD-ROM Drive
  2. System Board

Suggested action:

  1. Run Configuration/Setup, enable primary IDE channel
  2. Check cables and jumpers
  3. Check for correct device driver
  4. Run CD-ROM diagnostics
Power switch does not work and reset button does work. Suspected part:
  1. Power Switch Assembly
  2. System Board

Suggested action: Verify that the power-on control jumper on J23 extension cable is on pins 1 and 2

Diskette drive in-use LED stays on, or the system bypasses the diskette drive, or the diskette drive does not work. Suspected part:
  1. Cable
  2. Diskette Drive
  3. System Board

Suggested action:

  1. If there is a diskette in the drive, verify that:
    1. The diskette drive is enabled in the Configuration/Setup utility program
    2. The diskette is good and not damaged (try another diskette if you have one)
    3. The diskette is inserted correctly in the drive
    4. The diskette contains the necessary files to start the appliance
    5. The code program is OK
    6. The cable is installed correctly (proper orientation)
  2. Run Diskette Drive Diagnostics
Monitor problems (general) Suspected part: Monitor
Note:Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions.

Suggested action:

  1. Run Video Diagnostics
    Note:If the diagnostics pass, the problem may be a video driver
  2. Display Adapter/System Board


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