Service Guide

POST error codes

Table 14 describes POST error codes and their suggested actions. X can be any number or letter.


Table 14. POST error codes
Error Code/Symptom Meaning Suspected Part/Suggested Action

062

Three consecutive boot failures using the default configuration Suspected part:
  1. Battery
  2. System Board
  3. Processor/PCI Board
  4. Processor

Suggested action: Run Configuration/Setup


101, 102

System and processor error Suspected part:
  1. System Board
  2. Processor/PCI Board

106

System and processor error Suspected part:
  1. System Board
  2. Processor/PCI Board

111

Channel check error Suspected part:
  1. Failing ISA Adapter
  2. Memory DIMM
  3. System Board

114

Adapter read-only memory error Suspected part:
  1. Failing Adapter
  2. Run Diagnostics

129

Internal cache error Suspected part:
  1. Processor
  2. Optional Processor (if installed)
  3. Processor Board

151

Real time clock error Suspected part:
  1. Battery
  2. System Board

Suggested action: Run Diagnostics


161

Real time clock battery error Suspected part:
  1. Battery
  2. System Board

Suggested action: Run Configuration/Setup


162

Device Configuration error Suspected part:
  1. Battery
  2. Failing Device
  3. System Board

Suggested action: Run Configuration/Setup
Note:Be sure to load the default settings and any additional desired settings; then, save the configuration.


163

Real-Time Clock error Suspected part:
  1. Battery
  2. System Board

Suggested action: Run Configuration/Setup


164

Memory configuration changed Suspected part:
  1. DIMM
  2. Processor/PCI Board

Suggested action: Run Configuration/Setup


175

Hardware error Suspected part:
  1. System Board
  2. Processor/PCI Board

176

Computer cover or cable cover was removed without a key being used Suspected part:
  1. System Board
  2. C2 Security Switch

Suggested action: Run Configuration/Setup


177, 178

Security hardware error Suspected part: System Board

Suggested action: Run Configuration/Setup


184

Power-on password corrupted Suspected part: System Board

Suggested action: Run Configuration/Setup


185

Drive startup sequence information corrupted Suspected part: System Board

Suggested action: Run Configuration/Setup


186

Security hardware control logic failed Suspected part: System Board

Suggested action: Run Configuration/Setup


187

VPD serial number not set Suspected part: System Board

Suggested action: Set serial number in Setup


188

Bad EEPROM CRC #2 Suspected part: System Board

Suggested action: Run Configuration/Setup


189

An attempt was made to access the appliance with invalid passwords Suggested action: Run Configuration/Setup, enter the administrator password

201

Memory test error Suspected part:
  1. DIMM
  2. Processor/PCI Board
  3. System Board

Suggested action: If the appliance does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.


229

Cache error Suspected part:
  1. Processor
  2. Second Processor
  3. Processor/PCI Board

Suggested action: Run Configuration/Setup


262

DRAM parity configuration error Suspected part:
  1. Battery
  2. System Board

289

DIMM has been disabled by the user or system Suspected part: Processor/PCI Board

Suggested action:

  1. Run Configuration/Setup, if disabled by user
  2. Disable DIMM, if not disabled by user

301

Keyboard or keyboard controller error Suspected part:
  1. Keyboard
  2. System Board

303

Keyboard controller error Suspected part:
  1. System Board
  2. Keyboard

602

Invalid diskette boot record Suspected part:
  1. Diskette
  2. Diskette Drive
  3. Cable
  4. System Board

604

Diskette drive error Suspected part:
  1. Diskette Drive
  2. Drive Cable
  3. System Board

Suggested action: Run Configuration/Setup and Diagnostics


605

Unlock failure Suspected part:
  1. Diskette Drive
  2. Drive Cable
  3. System Board

662

Diskette drive configuration error Suspected part:
  1. Diskette Drive
  2. Drive Cable
  3. System Board

Suggested action: Run Configuration/Setup and Diagnostics


762

Coprocessor configuration error Suspected part:
  1. Battery
  2. Processor

Suggested action: Run Configuration/Setup


962

Parallel port error Suspected part: System Board

Suggested action:

  1. Disconnect external cable on parallel port.
  2. Run Configuration/Setup

11XX

System board serial port 1 or 2 error Suggested action:
  1. Disconnect external cable on serial port.
  2. Run Configuration/Setup
  3. System Board

0001200

Machine check architecture error Suspected part:
  1. Processor
  2. Optional Processor
  3. Processor/PCI Board

0001295

ECC circuit check Suspected part:
Processor/PCI Board

1301

I2C cable to front panel not found Suspected part:
  1. Cable
  2. Front Panel
  3. Power Switch Assembly
  4. System Board

1302

I2C cable from system board to power on and reset switches not found Suspected part:
  1. Cable
  2. Power Switch Assembly
  3. System Board

1303

I2C cable from system board to power backplane not found Suspected part:
  1. Cable
  2. Power Backplane
  3. System Board

1304

I2C cable to diagnostic LED board not found Suspected part:
  1. Cable
  2. Diagnostic LED Board
  3. Power Switch Assembly
  4. System Board
1600 The Service Processor is not functioning Suspected part:
  1. System Board
  2. Processor/PCI Board

Suggested action: Do the following before replacing:

  1. Ensure that a jumper is not installed on J-51
  2. Remove the ac power to the system, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, power-on the system.

1601

The system is able to communicate to the Service Processor, but the Service Processor failed to respond at the start of POST Suspected part:
  1. System Board
  2. Processor/PCI Board

Suggested action: Do the following before replacing a part:

  1. Remove the ac power to the system, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, power-on the system.
  2. Flash update the Service Processor.

1762

Hard Disk Configuration error Suspected part:
  1. Hard Disk Cables
  2. Hard Disk Adapter
  3. Hard Disk Drive
  4. SCSI Backplane
  5. System Board

Suggested action:
Run Configuration/Setup


178X

Hard Disk error Suspected part:
  1. Hard Disk Cables
  2. Hard Disk Adapter
  3. Hard Disk Drive
  4. System Board

Suggested action:
Run Diagnostics


1800

No more hardware interrupt available for PCI adapter Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:
Run Configuration/Setup


1962

Drive does not contain a valid boot sector Suspected part:
  1. Hard Disk Drive
  2. SCSI Backplane
  3. Cable
  4. System Board

Suggested action:

  1. Verify a bootable operating system is installed.
  2. Run Diagnostics

2400

Video controller test failure Suspected part:
  1. Video Adapter (if installed)
  2. System Board

2462

Video memory configuration error Suspected part:
  1. Video Adapter (if installed)
  2. System Board

5962

IDE CD-ROM configuration error Suspected part:
  1. CD-ROM Drive
  2. CD-ROM Power Cable
  3. IDE Cable
  4. System Board
  5. Battery

Suggested action:
Run Configuration/Setup


8603

Pointing Device error Suspected part:
  1. Pointing Device
  2. System Board

00019501

Processor 1 is not functioning Suspected part:
  1. VRM 1, VRM 2
  2. Processor 1
  3. Processor Board
  4. System Board

Suggested action: Check VRM and processor LEDs


00019502

Processor 2 is not functioning Suspected part:
  1. VRM 2
  2. Processor 2
  3. Processor Board
  4. System Board

Suggested action: Check VRM and processor LEDs


00019701

Processor 1 failed BIST Suspected part:
  1. Processor 1
  2. Processor/PCI Board
  3. System Board

00019702

Processor 2 failed BIST Suspected part:
  1. Processor 2
  2. Processor/PCI Board
  3. System Board

00180100

No room for PCI option ROM Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:
Run Configuration/Setup


00180200

No more I/O space available for PCI adapter Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:
Run Configuration/Setup


00180300

No more memory (above 1 MB for PCI adapter) Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:
Run Configuration/Setup


00180400

No more memory (below 1 MB for PCI adapter) Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:

  1. Move the failing adapter to slot 1 or 2
  2. Run Configuration/Setup

00180500

PCI option ROM checksum error Suspected part:
System Board

Suggested action:
Remove Failing PCI Card


00180600

PCI built-in self-test failure; PCI to PCI Bridge error Suspected part:
  1. Failing Adapter
  2. System Board

Suggested action:

  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
00180700, 00180800 General PCI error Suspected part:
  1. System Board
  2. PCI Card

01295085

ECC checking hardware test error Suspected part:
  1. Processor/PCI Board
  2. Processor

01298001

No update data for processor 1 Suspected part: Processor 1

Suggested action: Ensure all processors are the same stepping level and cache size.


01298002

No update data for processor 2 Suspected part: Processor 2

Suggested action: Ensure all processors are the same stepping level and cache size.


01298101

Bad update data for processor 1 Suspected part: Processor 1

Suggested action: Ensure all processors are the same stepping level and cache size.


01298102

Bad update data for processor 2 Suspected part: Processor 2

Suggested action: Ensure all processors are the same stepping level and cache size.


I9990301

Fixed boot sector error Suspected part:
  1. Hard Disk Drive
  2. SCSI Backplane
  3. Cable
  4. System Board

I9990305

Fixed boot sector error, no operating system installed Suggested action: Install the operating system to the hard disk drive

I9990650

AC power has been restored Suspected part: Power Cable

Suggested action:

  1. Check cable
  2. Check for interruption of power supply

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